Salesforce Technical Architect

Job Description:

• Design scalable, secure, and maintainable Salesforce solutions using Service Cloud, Experience Cloud, custom objects, flows, Apex, Lightning Web Components, integrations, and platform automation
• Partner with business analysts and product owners to validate requirements, identify gaps, and ensure user stories are technically ready for development
• Provide technical direction to Salesforce developers, administrators, QA testers, and integration resources
• Review solution designs, technical specifications, data models, integration patterns, security models, and release plans
• Ensure Salesforce architecture aligns with federal security, privacy, accessibility, and compliance requirements
• Design and review Salesforce sharing and visibility models, including profiles, permission sets, roles, sharing rules, queues, Experience Cloud users, and external access controls
• Support Experience Cloud architecture, including authenticated portal users, page access, record access, navigation, branding, and portal security
• Support Service Cloud architecture, including case management, workflows, assignment rules, queues, notifications, escalations, and service processes
• Provide guidance on declarative versus programmatic solutions, including Flow, Apex, Lightning Web Components, validation rules, approval processes, and integration approaches
• Evaluate technical impacts of change requests, defects, enhancements, and release scope decisions
• Support Agile delivery through backlog refinement, sprint planning, design sessions, demos, and release readiness reviews
• Identify technical risks, dependencies, performance concerns, security gaps, and architectural tradeoffs
• Support integration design with external systems, APIs, document management systems, identity providers, and reporting platforms
• Review code, configuration, and deployment artifacts to ensure quality and maintainability
• Support DevOps, environment management, deployment planning, and release governance
• Establish and enforce Salesforce development standards, naming conventions, configuration standards, and documentation practices
• Serve as a trusted advisor to project leadership and client stakeholders on Salesforce platform decisions
• Translate complex business needs into sound Salesforce architecture and provide hands-on technical direction when needed
• Collaborate with federal stakeholders, product owners, business analysts, developers, QA testers, Scrum Masters, project leadership, and client technical teams

Requirements:

• U.S. Citizenship required
• Bachelor’s degree required
• Minimum of 7 years of Salesforce experience
• Minimum of 3 years in a Salesforce Architect, Technical Architect, Solution Architect, or Lead Developer role
• Hands-on experience with Salesforce Service Cloud
• Hands-on experience with Salesforce Experience Cloud / Community Cloud
• Strong understanding of Salesforce platform architecture, data modeling, security, automation, integration, and release management
• Experience designing Salesforce solutions for complex enterprise or government environments
• Experience with Salesforce security architecture, including profiles, permission sets, roles, sharing rules, restriction rules, field-level security, object-level security, and Experience Cloud user access
• Experience with Apex, Lightning Web Components, Flows, validation rules, custom objects, reports, dashboards, and Salesforce configuration
• Experience supporting Agile/Scrum delivery teams
• Ability to translate business requirements into technical designs and implementation guidance
• Strong written and verbal communication skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Active Salesforce certification required, or willingness to obtain/maintain Salesforce certification as a condition of employment
• Must be able to support a federal client environment and comply with applicable background, security, and contractual requirements
• Preferred: Salesforce architecture, consultant, or Platform Developer certifications
• Preferred: Salesforce Certified Technical Architect certification
• Preferred: Experience supporting federal government Salesforce implementations
• Preferred: Experience with Salesforce Government Cloud or Government Cloud Plus
• Preferred: Experience with FedRAMP, FISMA, NIST 800-53, ATO, Section 508, or other federal compliance requirements
• Preferred: Experience with CI/CD and Salesforce DevOps tools such as Copado
• Preferred: Experience with document generation, document management, e-signature, or external storage integrations
• Preferred: Experience with complex case management, claims processing, workflow automation, or customer/constituent portal solutions
• Preferred: Experience reviewing user stories, acceptance criteria, technical designs, and test plans
• Preferred: Experience mentoring Salesforce developers and administrators

Benefits:

• Full-time employment
• Remote work arrangement
• Opportunity to support a mission-critical federal Salesforce implementation
• Strategic architecture leadership and practical delivery support
• Professional mentorship and guidance opportunities