Sales Specialist, SMB Accounts

Job Description:

• Own cancellation and save opportunities to protect customer relationships and recurring revenue
• Manage renewal conversations, navigate objections, negotiate solutions, and secure customer commitments
• Identify opportunities to increase product adoption, expand account value, and grow customer relationships
• Conduct consultative sales conversations and recommend solutions based on customer goals and challenges
• Lead product demonstrations showing how Seamless improves prospecting, sales workflows, and revenue activities
• Manage a high volume of customer conversations and maintain follow-up through resolution
• Identify churn risks using customer insights, product engagement, and account signals
• Collaborate with Customer Success, Sales, Support, Product, and other cross-functional teams
• Use Salesforce to manage customer interactions, track opportunities, and document retention and revenue outcomes
• Share customer feedback, recurring objections, and retention insights to improve products, processes, and customer experience

Requirements:

• 1–2+ years of experience in Sales, Customer Success, Account Management, Customer Retention, or a similar customer-facing role
• Strong communication skills and ability to navigate objections and challenging customer conversations
• Experience building customer relationships, identifying needs, and recommending solutions
• Strong consultative selling, negotiation, and closing skills
• Ability to manage a high volume of customer interactions while staying organized and responsive
• Results-oriented approach with strong ownership, accountability, and follow-through
• Ability to quickly learn new technology and communicate its value to customers
• Strong collaboration skills and commitment to positive customer outcomes
• Experience in SaaS, subscription-based services, or B2B technology preferred
• Experience in customer retention, renewals, or account expansion preferred
• Familiarity with Salesforce, Salesloft, or similar CRM and sales engagement tools preferred
• Experience managing high-volume phone and digital customer outreach preferred
• Experience delivering software demonstrations or product training preferred
• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent relevant experience preferred
• Applicants must be authorized to work in the United States
• Visa sponsorship is not included

Benefits:

• Medical, dental, and vision insurance
• Health Savings Account and Flexible Spending Account options
• 401(k) retirement plan with company matching contributions
• Company-paid life insurance, accidental death and dismemberment, and short-term disability coverage
• Voluntary supplemental insurance options
• Employee Assistance Program
• Annual wellness reimbursement
• Paid time off, company holidays, and paid parental leave for birthing and non-birthing parents
• Remote-first work environment
• Employee discount and perks program
• Professional development, ongoing learning, coaching, sales enablement, and career-growth opportunities