Sales Solutions Specialist At Fidelity Services Group

MAIN PURPOSE OF JOB:





Identifying and securing new business. Performing risk assessments to establish customers' needs and create a logical link between the client's risks and the available solutions the group can offer to mitigate those. Cost, compile, and present proposals to potential clients.

Liaise with Localised Security Schemes, housing estates and new complexes (domestic and commercial) on providing comprehensive security solutions, i.e.

Guarding

Electronic security systems alarm installation

Monitoring

armed response

bicycle patrols

CCTV

access control

Electric fencing





QUALIFICATION & EXPERIENCE:





Matric (Grade 12) is a minimum requirement with preference for tertiary qualification

Marketing diploma or Degree - Advantageous

Knowledge of the guarding industry and electronic security systems

Drivers Licence - Compulsory

Own reliable vehicle - Compulsory

Valid PSIRA - Grade C - Compulsory

Previous alarm and/or security guarding sales experience with a good track record

Knowledge of risk assessment fundamentals

4+ years' experience in sales preferred with customer solution sales experience ideal





JOB REQUIREMENTS & OTHER ATTRIBUTES:





Computer Literate (MS Office, Email and Internet)

Sales Minded

Knowledge of the security industry

Able to work flexible hours

Presentable and of sober habits

Excellent communication, presentation and negotiation skills

Attention to detail - Risk assessments

Good networking skills





INCUMBENT:



INTERNAL CLIENTS:





Head of Sales Dept.

Special Projects Manager

Regional Managers

Regional Sales Managers

Guarding Regional Manager

Guarding Operations department

Group Managers

Group Executives





EXTERNAL CLIENTS:





Suppliers

Customers

Business Network





KEY PERFORMANCE AREAS:





Sales

Risk Assessments





DUTIES:





Sell bespoke security solutions to both residential and small commercial clients

Drive technical revenue through solutions

Identify potential new business via leads, planned prospecting, networking and cold calling.

Build and maintain relationships with developers of new housing/security estates and commercial complexes and sell our comprehensive range of products.

Attend LSS/ HOA/ Estate operational meetings.

Build relationships with security-related contractors (e.g. fencing, access control)

Obtain endorsements from Homeowner Associations for ADT services.

Perform site surveys to assess needs, quote preparation and presentation. After-sales site visits.

Assess changing customers' needs/security trends through discussions with customers/developers and project managers.

Attend meetings with Head of Sales Dept to report back on leads/self-generated leads/new business opportunities and track of growth as per business plan.

Attend sponsored events, networking and community events to promote company image and public relations.

Provide feedback on competitors, customer needs and security trends and advise accordingly to the Head of Sales Dept.

Growth of new business within the security/housing estate market

Maintain pipeline reports

Liaise with the groups legal department to produce site specific SLA's

Keep record of all site documentation

Drive App Adoption as an product in the scoped solutions

Other duties could be assigned as required by the business

Integrate risk assessment findings into presentations to create a logical path to the suggested solution

Keep up to date with the latest crime trends

Research area crime patterns

Keep up to date with changes in technology and advice clients accordingly

Liaise with operational teams to produce basic site risk assessment / benchmarking documentation / Site Operating Procedures for sites based on the solutions

Perform site visits with the client to establish risk profiles

Produce both basic and comprehensive risk assessment reports for new and existing customers

Yearly risk assessments for customers earmarked by internal clients and suggest new solutions, SOP's or recommendations to the group to improve services

Advise and assist operations managers with site-specific SOP's and training requirements for specific sites





PERFORMANCE STANDARDS:





Experience as a Sales Representative in the security industry

Drive and Enthusiasm

Persuasive Communicator

Good Planning and organisational skills.

Effective presentation skills.

Resilience and flexibility.

Analytical skills.

Focused on superior customer service and delivery.

Business results focused

Security Market focus

Relationship Management





COMPETENCIES (TECHNICAL & BEHAVIOURAL)





Action orientated

Customer focus

Perseverance

Functional / Technical skills

Problem-solving

Technical learning

Drive for Results

Team Player

Attention to detail





Deadline:14th October,2026