Sales Engineer

Job Description:

• Inspire confidence in Luma customers and prospects by creating emotional resonance and “Aha” moments in the sales process
• Persuade and present the art of possible
• Create the “spark” and act as a change agent in deals by recommending winning solutions
• Demonstrate solutions confidently and leverage empathy during the deal cycle
• Build personal rapport with buyers at all levels
• Challenge the status quo and de-position competitors
• Engage healthcare organizations to understand their technical requirements and challenges
• Provide technical guidance and support to the sales team in understanding and addressing customer needs
• Conduct product demonstrations and presentations to showcase the value proposition of Luma Health solutions
• Develop customized solutions for healthcare clients
• Collaborate with product development to integrate solutions with existing healthcare systems
• Work with sales, marketing, and product development on a cohesive go-to-market strategy
• Gather stakeholder feedback and continuously improve offerings

Requirements:

• 5+ years of experience as a Sales Engineer in healthcare technology
• In-depth knowledge of one or more major EHR systems (Epic, Cerner/Oracle Health, athenahealth, eClinicalWorks, MEDITECH), including integration architecture
• Proven experience with patient access and engagement workflows, including scheduling, intake, referral management, and patient communication platforms
• Solid understanding of Revenue Cycle Management concepts, including eligibility verification, prior authorization, referral workflows, and billing processes
• Ability to discuss API and integration concepts such as HL7, FHIR, and webhooks with technical and non-technical audiences
• Experience responding to RFPs and RFIs independently
• Strong discovery skills to map current-state workflows and connect pain points to product value
• Excellent presentation and demo delivery skills across clinical, operational, and IT stakeholders
• Active use of AI tools to drive personal productivity and efficiencies
• Bachelor's degree or equivalent combination of education and experience
• Previous experience in a startup or high-growth SaaS environment preferred
• Familiarity with AI-powered voice and messaging products, workflow automation tools, and patient engagement platforms is a plus

Benefits:

• Luma Health covers 99% of the employee and 85% of the dependent premium costs for health benefits
• Work Life Balance
• Flexible Time Off
• Wellness Programs
• Discounted Perks
• 401(k)
• Company Equity
• Target bonus
• Stock options
• Medical, dental, and vision benefits