Sales Development Representative

Job Description:

• Create qualified pipeline by identifying, engaging, and qualifying prospective customers across health plans, providers, and other healthcare organizations
• Execute high-volume outbound prospecting through phone, email, LinkedIn, and other channels
• Follow up on inbound leads from webinars, events, content downloads, and marketing campaigns
• Research target organizations and contacts to assess business model, member populations, and fit with mPulse solutions
• Personalize outreach based on campaigns and prospect roles
• Conduct initial discovery, identify prospect needs and challenges, and document findings in Salesforce
• Qualify opportunities and schedule introductory meetings, demos, or discovery calls with Account Executives
• Maintain accurate records of activities, contacts, and opportunities in the CRM and associated sales tools
• Partner with Marketing on campaign follow-up, messaging, and targeting improvements
• Collaborate with Sales leadership to prioritize territories, account lists, and personas
• Participate in coaching, training, and role-playing sessions
• Meet and exceed goals for activities, meetings set, and qualified opportunities created
• Represent mPulse professionally and consultatively with prospects, partners, and internal stakeholders
• Report to the Senior Business Development Operations Manager

Requirements:

• Strong written and verbal communication skills, with the ability to clearly articulate value propositions and tailor messages to different audiences
• Comfortable making outbound calls and engaging in early-stage sales conversations with senior leaders at health plans and provider organizations
• High level of proficiency or strong aptitude for learning sales tools and platforms, including CRM systems (e.g., Salesforce), sales engagement tools (e.g., Outreach, Gong Engage), and LinkedIn
• Demonstrated ability to manage time effectively, prioritize multiple tasks, and operate in a metric-driven, fast-paced environment
• Proven resilience, curiosity, and problem-solving skills, with a growth mindset and openness to feedback
• Ability to work collaboratively across Sales, Marketing, and Operations to achieve shared pipeline and revenue goals
• Proven professionalism, attention to detail, and follow-through in documenting activities and next steps
• 1+ year of experience in a sales, business development, customer success, or other customer-facing role; internship or equivalent experience will be considered
• Experience working in B2B sales or marketing departments; prior exposure to SaaS or technology solutions preferred
• Bachelor’s degree in Business, Marketing, Communications, Healthcare, or a related field; or equivalent combination of education and relevant experience
• Prior experience as an SDR/BDR in a SaaS or healthcare organization preferred
• Familiarity with healthcare markets and concepts such as member engagement, quality measures, or CAHPS/HEDIS preferred
• Track record of meeting or exceeding activity and pipeline-generation targets preferred
• Ability to stand and sit for extended periods of time
• Ability to lift 10 lbs. weight

Benefits:

• Ability to travel up to 5% of the time for team meetings, trainings, or industry events