Sales Coordinator

Job Description:

• Coordinate day-to-day sales support activities for assigned accounts, programs, and business processes
• Manage work from a shared inbox and Salesforce queue, responding to customer and sales team requests
• Support customer onboarding, audits, reporting requests, account administration, and other operational activities
• Analyze reports and transaction issues, investigate root causes, and route corrective actions to internal teams
• Collaborate with sales, shared services, operations, IT, suppliers, external partners, and customers to resolve account, data, system, enrollment, and compliance issues
• Monitor customer account health and program performance
• Prepare and maintain process documentation, work instructions, reporting outputs, and support materials
• Provide communication and updates to internal stakeholders and customers, including participating in and eventually leading customer calls
• Identify inefficiencies and recommend scalable process enhancements
• Assist with training, knowledge transfer, and ongoing support for internal users on systems, processes, and program requirements

Requirements:

• Experience in sales operations, business operations, program coordination, customer support, supply chain support, or a related field
• Strong working knowledge of Salesforce
• Intermediate to advanced Excel skills with the ability to review, interpret, and analyze reports
• Working knowledge of Smartsheet is beneficial
• Strong analytical skills with the ability to identify discrepancies, investigate issues, and support practical business decisions
• Excellent written and verbal communication skills, including confidence in communicating directly with customers and leading calls when needed
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines
• Experience supporting administrative processes such as onboarding, audits, reporting, and account maintenance
• Ability to work cross-functionally and build effective relationships with both internal stakeholders and external partners
• Basic understanding of GPOs and health licensing requirements is preferred
• Experience in pharma, healthcare, logistics, or other regulated environments is helpful but not required

Benefits:

• Medical, dental, and vision care
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Training programs
• Professional development resources
• Mentorship programs
• Employee resource groups
• Volunteer activities