Sales Account Manager

Job Description:

• Manage and maintain assigned Brumark customer accounts
• Build and strengthen long-term client relationships to encourage customer retention and repeat business
• Serve as the primary point of contact for customer inquiries, product information, quotes, orders, and project requirements
• Develop an understanding of customer needs, purchasing patterns, and upcoming events
• Maintain timely, professional communication with customers
• Follow up on estimates, pending orders, and customer requests
• Address customer concerns and coordinate resolutions with internal departments
• Maintain accurate account records, pricing information, and order history
• Identify opportunities to increase revenue within existing customer accounts
• Promote additional Brumark flooring products and services based on customer needs
• Develop new business opportunities through customer referrals, industry relationships, and incoming inquiries
• Monitor customer activity and identify opportunities for account expansion
• Maintain accurate sales pipeline information and account forecasts
• Work toward established account retention, revenue growth, and sales performance objectives
• Collaborate with management on sales strategies and account development opportunities
• Prepare accurate quotes, estimates, and pricing proposals
• Enter, process, and monitor customer orders
• Confirm product specifications, quantities, availability, pricing, and delivery requirements
• Coordinate with Operations, Production, Warehouse, Shipping, and Installation teams to ensure successful order fulfillment
• Communicate project deadlines, customer expectations, and special requirements
• Monitor order status and proactively address potential delays or changes
• Ensure customer records and project documentation are complete and accurate
• Provide backup support to other account managers as needed
• Deliver high-level customer service throughout the sales and order fulfillment process
• Develop and maintain comprehensive knowledge of Brumark's flooring products and services
• Assist customers in identifying appropriate flooring solutions based on project needs
• Understand trade show and event timelines, shipping schedules, and installation requirements
• Respond professionally to urgent inquiries and last-minute project changes
• Stay informed of industry trends, product developments, and evolving customer needs

Requirements:

• High school diploma or equivalent required; additional education preferred
• Minimum of three years of experience in sales, account management, or business-to-business customer relationship management
• Experience in the trade show, exhibition, event production, specialty flooring, or related industry strongly preferred
• Demonstrated ability to manage and grow existing customer accounts
• Experience preparing quotes, processing orders, and coordinating customer projects
• Strong written and verbal communication skills
• Excellent organizational, time-management, and problem-solving abilities
• Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint
• Ability to work independently and maintain productivity in a remote environment
• Ability to manage multiple customer accounts and competing deadlines
• Willingness to learn Brumark's products, procedures, and industry-specific software
• Consistent availability during established business hours
• Occasional evening and weekend availability may be necessary
• Occasional business travel may be required
• Ability to perform computer-based and administrative tasks for extended periods
• Ability to communicate effectively through telephone, email, and virtual meetings
• Ability to attend occasional customer meetings, trade shows, or company events

Benefits:

• Full-time employment
• Remote work arrangement
• Occasional business travel opportunities for customer meetings, company events, or industry-related activities
• Participation in product training and professional development opportunities
• Reasonable accommodations for qualified applicants and employees with disabilities