Sales Account Executive

Job Description:

• Build multi-threaded relationships with executive leaders and decision makers across the assigned portfolio
• Lead structured business discovery to understand customer missions, programs, priorities, risks, and growth goals
• Create and maintain strategic account plans, stakeholder maps, client-health views, and 12–18 month technology roadmaps
• Lead executive business reviews connecting technology services and investments to organizational outcomes
• Identify, qualify, and nurture expansion opportunities through proposal, decision, and close
• Coordinate technical discovery and develop customer value cases
• Collaborate with cybersecurity, MSP operations, Help Desk, technical projects, data/automation/AI, digital services, finance, and marketing teams
• Partner closely with the Junior Account Manager to ensure clear ownership and a consistent, documented customer experience
• Monitor account risk and renewal readiness; coordinate recovery plans
• Maintain accurate forecasts and CRM records and escalate issues early
• Represent Tech Impact onsite and at nonprofit/customer events
• Bring portfolio insights back to Tech Impact to improve strategic service packaging, positioning, adoption, and delivery

Requirements:

• Strategic and commercial relationship leadership for a named portfolio of MSP customers
• Experience building relationships with CEOs, COOs, CFOs, technology leaders, program leaders, and other decision makers
• Ability to conduct structured business discovery covering mission outcomes, program delivery, workforce needs, funding, budgets, operational bottlenecks, risk tolerance, and change readiness
• Ability to create strategic account plans, stakeholder maps, client-health views, and 12–18 month technology roadmaps
• Ability to lead executive business reviews connecting service performance, cybersecurity risk, asset lifecycle, data, automation, AI, and technology investments to organizational outcomes
• Ability to identify, qualify, nurture, and close expansion opportunities
• Ability to develop value cases and coordinate technical discovery
• Ability to partner with cybersecurity, MSP operations, Help Desk, technical projects, data/automation/AI, digital services, finance, and marketing teams
• Ability to monitor account risk and renewal readiness, coordinate recovery plans, maintain forecasts and CRM records, and escalate issues early
• Willingness and ability to represent Tech Impact onsite and at nonprofit/customer events