RN Clinical Navigator

Job Description:

• Manage communications between patients and doctors and associated documentation, including FSA-related letters and medical referrals
• Work with clinical and operations teams to ensure fast resolution of patient concerns
• Collaborate with Customer Service to troubleshoot patient requests related to physician requirements and treatment-support tasks
• Provide clinical feedback on medication, lab, side-effect, and other clinical inquiries in collaboration with clinical operations
• Support physicians in resolving patient care issues in a timely manner
• Follow established protocols and processes while improving operational processes and patient experience
• Take on additional clinical projects or responsibilities as needed

Requirements:

• Licensed RN; must hold a compact state license or live in an eligible state
• Ability to multitask, prioritize, and adhere to deadlines while maintaining attention to detail and quality
• Comfortable working in a fast-paced, frequently changing environment
• Creative problem-solving skills with a results-driven mindset
• Ability to quickly learn new technology systems and communication tools
• Ability to work autonomously and collaboratively
• 3+ years of experience working with physicians and/or patients in a healthcare setting preferred, ideally in a telemedicine environment
• Comfortable using Gmail, Google Docs, Google Sheets, Google Meet, and Slack
• Effective and compassionate written and verbal communication
• Self-starter who regularly looks for opportunities for improvement

Benefits:

• A remote-first work environment
• Competitive compensation and equity options
• Health, dental, and vision insurance coverage
• Short-term disability and basic life coverage
• Flexible Spending Accounts (FSAs)
• Lifestyle Spending Accounts (LSAs)
• Federal holidays
• Uncapped time off for exempt employees
• Budget for technology tools needed, including laptop, monitor, and/or special software
• Company-sponsored activities, both virtual and in-person
• Waived membership fees for team members utilizing Hone products