Retail Shop Supervisor At Halfpriced Books Ltd

Job Summary:





The Store Supervisor is responsible for overseeing daily store operations, leading a team of Retail Associates, achieving both individual and store sales targets, managing inventory and driving the store's marketing and business development initiatives. The Store Supervisor ensures efficient stock control, provides leadership and performance management and supports customer satisfaction. The Store Supervisor also plays a key role in expanding B2B partnerships and executing store-level strategies to promote growth.





Key Responsibilities



Sales and Revenue Management





Achieve individual monthly sales targets and support the team in achieving collective store sales goals.

Guide, motivate and support team members to improve sales performance.

Monitor sales trends and conduct analysis to identify areas for improvement.

Implement strategies to maximize in-store and online sales.





Team Leadership and Performance Management





Provide leadership and support to Retail Associates, fostering a collaborative work environment.

Conduct monthly performance reviews for all team members.

Onboard and train new employees on company policies, procedures, expectations and product knowledge.

Serve as the point of contact for resolving staff concerns and operational challenges.

Facilitate monthly one-on-one check-ins and development planning with team members.





Inventory and Stock Control





Oversee stock control processes, including receiving and recording new inventory.

Supervise monthly stock-taking of products from Kenyan vendors and general merchandise.

Monitor inventory levels and ensure accurate inventory records for both in-store and e-commerce platforms.

Coordinate restocking and collaborate with central inventory teams as needed.





Reporting and Administrative Tasks



Prepare and submit detailed monthly reports, including:





Weekly sales summaries

Campaign performance and effectiveness

Inventory movement

Staff progress and development notes

Proposed areas for improvement and strategy recommendations

Record stock updates from Kenyan authors and vendors.

Create content such as quotes for bookmarks and branded material.

Communicate and follow up on store maintenance, repairs or restocking of basic store supplies.





Marketing and Campaign Management





Identify marketing opportunities specific to the store's location and audience.

Lead the planning and execution of in-store campaigns and seasonal promotions.

Collaborate with the marketing department to promote campaigns across relevant platforms.

Monitor customer engagement and gather feedback for campaign improvement.





Business-to-Business (B2B) Development





Develop and maintain relationships with schools, institutions and other potential B2B clients.

Identify new B2B opportunities and support the implementation of outreach strategies.

Track and report on B2B interactions and sales performance.





Key Performance Indicators (KPIs)





Achievement of individual and store sales targets

Accuracy and timeliness of monthly and campaign reports

Staff productivity and retention

Inventory variance and control effectiveness

B2B growth and client engagement

Effectiveness of store marketing and campaign initiatives

Store operational efficiency and customer satisfaction





Minimum Qualifications





Diploma or Bachelor's Degree in Business Management, Sales, Marketing, or a related field

Minimum of 2 years' experience in a supervisory or team lead role within a retail or similar environment

Proficiency in POS systems, inventory management tools, and basic reporting software





Competencies and Skills





Strong leadership and team management skills

Excellent interpersonal and communication abilities

Analytical mindset with a keen attention to detail

Ability to multitask, organize and prioritize workload

Customer service orientation and conflict resolution skills

Initiative, dependability, and problem-solving capabilities

Creativity and familiarity with store merchandising and branding





Working Conditions





Must be available to work weekends and public holidays as scheduled

Occasional local travel may be required for marketing events or B2B engagement

Must be physically able to stand for extended periods and assist with light stock movement when necessary