Retail Process and Support Coordinator

Job Description:

• Monitor store and district compliance across KPI measures, customer satisfaction, and productivity standards
• Use data to surface trends, flag risks, and identify improvement opportunities
• Administer and serve as subject matter expert for proprietary and vendor-supported store systems
• Liaise between stores and HQ through direct messages, Slack, email, and surveys
• Monitor task and compliance completion and generate recurring reports
• Share reporting results with field leadership
• Support store shuttle schedules, supply needs, procurement, and physical inventory movement with factory logistics teams
• Execute store hours updates, monthly operational trackers, and recurring workflows
• Assist with creating and maintaining Store Policies and Procedures
• Report to the Director, Retail Processes and Operations

Requirements:

• At least 3+ years of retail experience
• Live in a market where you are local to a store location
• Analytical and data-driven, with curiosity about performance trends and process improvement
• Strong understanding of how systems work and intersect
• Strong organizational and time-management skills
• Excellent communication and interpersonal skills
• Detail-oriented mindset focused on accuracy and quality
• Proficiency in Google Workspace and/or Microsoft Office suite
• Ability to adapt to changing priorities and work independently as well as part of a team

Benefits:

• Full medical, dental, and vision benefits
• Generous retirement program — 401(k) and employer-funded pension plan
• Parental leave and return program
• Flexible Time Off and paid holidays
• Framebridge employee Free Frame codes and discounts
• Short-term disability and Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• Commuter benefits
• Pet insurance