Release Customs Analyst

Job Description:

• Process, rate where applicable, and release client shipments promptly according to operating procedures and service standards
• Create customs entries by reviewing shipment documentation and selecting clients, records, vendors, keywords and HS codes
• Enter shipment information for release, rating and billing, ensuring mandatory fields are complete and accurate
• Determine value for duty and tariff treatment from invoice details and terms of sale
• Contact Release Import Analysts or client service teams for missing documentation, information or instructions
• Verify documentation for release conditions, compliance and rating compliance
• Follow SOPs, ESPs, business rules and special client instructions
• Identify outdated or ineffective procedures and recommend improvements
• Research and respond professionally to Call Center requests by phone or email
• Prioritize work according to client and customs requirements
• Escalate two-step release requirements and authorization or release issues
• Update, approve and release billing information as required
• Assist with billing and ASR data entry where required
• Participate in day-to-day Release Operations with team members
• Use available system automation tools to support release processing
• Perform other related duties and adhere to established policies and procedures

Requirements:

• High School/GED or equivalent required
• Working towards or successful completion of the Certified Customs Specialists (CCS) designation with CSCB or NCBFAA is required if not already obtained
• Successful completion of the CCS examination is mandatory for further advancement
• Excellent oral and written communication and organizational skills
• Client service-oriented interpersonal skills
• Ability to handle large volumes and meet tight deadlines
• Attention to detail, organization, completeness and accuracy
• Good analytical and problem-solving skills
• Ability to make decisions and recommendations within authorized limitations
• Excellent time management skills
• Ability to present a professional image
• Knowledge of Word and Excel
• Ability to work Tuesday–Saturday, 1:30 a.m.–10:00 a.m. EST
• No experience required

Benefits:

• Incentive opportunities
• Comprehensive benefits
• Professional development
• Continuous learning opportunities
• Long-term support
• Flexible, growth-oriented work environment
• Recognition for achievements
• Accommodations throughout the recruitment process for applicants and employees with disabilities