Quality Manager, ISO, CMMI

Job Description:

• Serve as the primary point of accountability for ISO, CMMI, and applicable quality/compliance audits and assessments
• Own the audit lifecycle from planning and preparation through completion, corrective actions, and closure
• Develop and maintain annual audit schedules and readiness plans
• Coordinate with auditors, assessors, certification bodies, process owners, and stakeholders
• Ensure documentation and objective evidence are complete, accurate, current, approved, and available
• Facilitate audit activities, including meetings, interviews, evidence requests, and submissions
• Track audit findings, observations, nonconformities, opportunities for improvement, and corrective actions through closure
• Maintain audit records and report audit readiness, findings, corrective actions, and compliance status to management
• Maintain and continuously improve the Quality Management System and related management systems
• Support compliance with ISO 9001, ISO/IEC 20000-1, ISO/IEC 27001, and applicable CMMI practices
• Conduct compliance and readiness reviews and identify gaps
• Maintain controlled policies, procedures, work instructions, templates, forms, plans, and organizational documentation
• Manage document versioning, approvals, revision histories, effective dates, review cycles, and archival requirements
• Manage preparation for ISO certification, recertification, surveillance audits, and CMMI appraisals
• Assist departments with repeatable processes aligned with ISO, CMMI, contractual, and company requirements
• Lead or support root-cause analysis and corrective and preventive actions
• Develop quality metrics, dashboards, and reports
• Provide employee awareness and training on quality procedures, document control, ISO requirements, CMMI practices, and audit readiness
• Coordinate with HR, Operations, IT, Security, Finance, Contracts, and project teams on compliance documentation
• Support additional quality, compliance, certification, and operational initiatives

Requirements:

• 2–5 years of experience in corporate quality assurance, compliance, document control, audit management, or a related function
• Working knowledge of ISO 9001:2015 and quality management systems
• Experience with ISO/IEC 20000-1:2018 and/or ISO/IEC 27001:2022 strongly preferred
• Knowledge of CMMI frameworks, practices, assessments, or appraisals preferred
• Demonstrated experience preparing for and coordinating internal and external audits, certification audits, surveillance audits, or recertification audits
• Experience managing audit evidence, findings, corrective actions, and closure activities
• Experience maintaining controlled documents, revision histories, approvals, records, and audit evidence
• Strong proficiency with Microsoft Office applications and document-management/collaboration platforms such as SharePoint
• Strong written communication, proofreading, organizational, analytical, and records-management skills
• Experience supporting a government contractor, federal contractor, technology company, or other regulated organization preferred
• Experience serving as an audit coordinator, audit lead, or primary organizational point of contact during external audits preferred
• ISO Internal Auditor, Lead Auditor, CMMI, quality management, or related certification is a plus
• Familiarity with corrective action management, root-cause analysis, risk management, and continuous improvement
• Familiarity with federal cybersecurity and compliance frameworks such as NIST, CMMC, or RMF is beneficial
• Bachelor’s degree in Business Administration, Quality Management, Information Technology, Cybersecurity, or a related field preferred; equivalent professional experience may be considered
• U.S. Citizenship

Benefits:

• Competitive salary commensurate with experience and clearance level
• Comprehensive medical, dental, and vision coverage
• 401(k) with company contribution
• Paid time off
• Eleven federal holidays
• Certification reimbursement and training support
• Life and disability insurance