Quality Engineer

Job Description:

• Support scalable quality practices across product engineering delivery teams
• Design, document, execute, and maintain manual, exploratory, regression, integration, end-to-end, and risk-based test cases
• Test web, mobile, API, integration, and back-end services
• Develop and maintain repeatable testing approaches, including automation where appropriate
• Partner with product owners, software engineers, operations, clinical stakeholders, and support teams to clarify requirements, assess risk, investigate defects, validate fixes, and strengthen quality controls
• Validate urgent care workflows including patient registration, insurance capture, payments, EMR integration, messaging, operational tools, and related digital products
• Evaluate product changes against operational workflows, end-user needs, and business outcomes
• Build expertise in features, data, integrations, and workflows to identify downstream defects and design gaps
• Perform API, accessibility, ADA-informed, cross-browser, integration, regression, smoke, exploratory, and end-to-end testing
• Use agile planning, sprint management, test case management, pipeline, and cross-browser testing platforms
• Contribute to quality gates, release validation, defect trend analysis, root cause analysis, test coverage reporting, and continuous improvement metrics
• Support production readiness by validating critical workflows, communicating risk, confirming defect resolution, and helping determine deployment readiness
• Identify opportunities to reduce repetitive manual validation, improve test coverage, strengthen documentation, and simplify quality practices
• Manage the support ticket queue, support end users, and participate in on-call and off-hours coverage as needed
• Travel occasionally for team meetings, market launches, site visits, training, or other business needs

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Healthcare Informatics, or a related field
• Equivalent combination of education and relevant experience may be considered
• 3+ years of hands-on software testing experience, or equivalent demonstrated ability through software quality, engineering, automation, support, or technical product work
• Experience creating test plans and executing detailed manual validation
• Ability to identify risk early, validate end-to-end workflows, and explain defects clearly to technical and non-technical partners
• Experience with or strong interest in test case management, test automation, API validation, CI/CD quality gates, accessibility and ADA-informed testing, cross-browser validation, regression strategy, observability, and production defect prevention
• Experience partnering throughout the full software development lifecycle
• Experience working within agile delivery teams using planning, sprint, test management, pipeline, and cross-browser testing tools
• Healthcare technology experience preferred
• Familiarity with Azure DevOps, Jira, QMetry, BrowserStack, or comparable platforms preferred
• Familiarity with accessibility standards, ADA considerations, and inclusive design principles preferred
• Quality engineering, automation, accessibility, cloud, healthcare technology, or security-related certifications preferred
• Excellent judgment and interpersonal skills
• Ability to understand business processes, system behavior, integrations, workflows, and user needs
• Ability to apply automation, API testing, test data analysis, logs, repeatable checks, test management practices, pipeline quality gates, and cross-browser validation
• Accessibility testing knowledge
• Ability to participate in on-call and off-hours coverage as needed
• Ability to lift, carry, push, or pull materials, supplies, and equipment up to 25 lbs
• Ability to work in a climate-controlled office setting as needed

Benefits:

• Fully remote work arrangement
• Occasional travel, typically once or twice per year, up to 5%
• Reasonable accommodations available for qualified individuals with disabilities
• Equal employment opportunity protections
• Climate-controlled office setting may be available
• Safety equipment for infection prevention may be provided as needed