Property Manager, On-site

Position Summary

The Onsite Property Manager serves as the senior AKAM representative at the property level and is responsible for the comprehensive operation, administration, and fiscal management of a condominium, cooperative, or mixed-use property. The Property Manager ensures seamless communication between residents, staff, the Board, and AKAM leadership, driving excellence in service, compliance, and building operations. This position requires a highly organized, service-oriented professional who embodies AKAM’s hospitality-driven culture and can navigate complex building operations with confidence and diplomacy.

Reports to: Regional Director

Key Responsibilities:

Building Operations

• Assist the Onsite GM with reported building incidents, emergencies, and violations.
• Communicate incidents, emergencies, and violations promptly to the appropriate parties.
• Conduct regular inspections to ensure building operations, maintenance, and safety standards are met.
• Coordinate vendor work, capital projects, and maintenance activities as assigned.

Customer Service

• Warmly greet all Owners, Residents, Board Members, staff, and vendors.
• Answer phone calls promptly and professionally; return missed calls within four business hours.
• Respond to all email communications appropriately within six business hours.
• Assess requests and concerns; escalate to the GM when necessary.
• Be knowledgeable of building policies and available for individual meetings with Board Members or Residents.
• Implement hospitality best practices to enhance resident experience.

Financial Oversight

• Ensure accurate and timely billing and collection of monthly common charges and other financial obligations.
• Communicate with owners regarding arrears; escalate issues to the GM as needed.
• Maintain comprehensive records and reporting on accounts receivable matters.
• Assist owners with billing inquiries, automatic payments, and ownership transitions.
• Coordinate vendor payments through Avid, handle inquiries, and maintain updated maintenance contracts and COIs.

Administrative Duties

• Support the Resident Manager with weekly staff payroll and overtime reporting.
• Coordinate payroll-related forms, workers’ compensation, leave requests, direct deposit, and collective bargaining documentation.
• Maintain and advance the use of BuildingLink: resident directory, notifications, front desk calendar, document library, and reporting.
• Assist in preparing Board and Annual Meeting materials, reports, exhibits, and coordination. Attend meetings and facilitate minute-taking as needed.
• Complete sales, appraisal, and bank questionnaires; facilitate communication with AKAM Transfers and Closings division.
• Facilitate annual real estate tax Coop/Condo abatement filings and respond to owner inquiries.
• Coordinate alteration paperwork, permits, insurance, deposits, and maintain accurate records. Inspect ongoing alterations with Resident Manager.
• Organize resident events within criteria and budget set by the Board.
• Coordinate and file annual resident compliance items (window guards, detectors, parapet inspections, etc.).
• Assist Resident Manager with water shutdowns, maintenance activities, and communications.
• Complete special projects and all other reasonable duties as assigned.

Software & Systems Proficiency

The Property Manager is expected to be proficient or develop fluency in the following platforms to effectively manage operations and communication:

• Yardi – Financial reporting, budget tracking, and AP/AR management.
• AvidXchange – Accounts payable processing and vendor payment tracking.
• BuildingLink – Resident communication, maintenance tracking, and amenity scheduling.
• Site-Compli – Compliance management and violation tracking.
• FreshService – Internal service requests and support ticketing.
• DocuSign – Digital document workflow and signature management.
• ADP – Workforce management, payroll, and timekeeping.
• Monday.com – Project coordination and workflow tracking.
• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) – Communication, reporting, and data analysis.

Professional Expectations

• Always represent AKAM and the property professionally, including attire, grooming, and demeanor.
• Demonstrate proactive problem-solving, professionalism, and teamwork.
• Maintain thorough knowledge of AKAM internal functions, policies, and systems.
• Uphold service excellence and positive interactions with Owners, Residents, Board Members, and staff.

Qualifications

• Minimum Bachelor’s Degree in a related field.
• Minimum 5–7 years of experience managing luxury residential or mixed-use buildings.
• Strong leadership and team development skills.
• Proficiency in property management systems and financial reporting.
• In-depth knowledge of NYC codes, compliance agencies, and labor environments.
• Excellent communication, organization, and conflict-resolution skills.
• Ability to manage multiple priorities in a fast-paced, high-expectation environment.