Property Claims Examiner II

Job Description:

• Investigate and resolve moderately complex Homeowners claims promptly and efficiently
• Document claims with photographs, measurements, recorded interviews, file notes, and repair estimates
• Use imagery and advanced video technology to collaborate with onsite vendors and insureds
• Virtually inspect and estimate losses caused by fire, water, weather, or other unexpected events
• Compare investigation facts against policies to determine and extend or deny coverage
• Establish reserves within settlement authority limits
• Negotiate claim settlements and recommend claims exceeding authority limits to supervisors
• Communicate with insureds and representatives via phone, email, text, and written correspondence
• Adhere to Department of Insurance requirements
• Prioritize responsibilities, manage claims workload, and monitor progress and expenses through resolution
• Direct, monitor, and review files handled by independent adjusters when needed
• Complete required formal property claims training

Requirements:

• Bachelor’s degree preferred or equivalent combination of education and experience
• Ability to obtain state specific property claims licensing, as required
• Must successfully participate in and complete formal property claims training program
• Prior experience using estimating software like Xactimate
• Experience in a related field: property claims, customer service, construction, restoration, or mitigation
• Clear and professional written and verbal communication
• Ability to work independently with limited or no supervision
• Ability to investigate, evaluate, write damage estimates, negotiate, and resolve property claims
• Comfort with and adaptability to new technology and business tools
• Ability to transition between video and photo inspection methods
• Strong organizational, time management, and prioritization skills
• Ability and willingness to work flexible shifts and overtime as needed
• 3–5+ years equivalent industry experience preferred
• Bilingual skills and/or prior military experience are a plus

Benefits:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401(k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
• Reasonable accommodations for qualified individuals with disabilities