Project Manager

Job Description:

• Provide best-in-class service to customers and work directly with clients to implement technology engagements
• Set and manage expectations with internal and external stakeholders regarding project scope, deliverables, timelines, status reporting, issues, and risks
• Provide weekly status reports to customers, management, and internal staff
• Manage multiple projects across different departments and ensure team members have the information and resources needed to complete tasks
• Manage implementation activities including FHIR connectivity, HL7, application configuration, design, build, testing, training, application development for client onboarding, and coordination of outbound file requests
• Facilitate weekly calls, record detailed meeting minutes, identify next steps, and follow up on open activities through project completion
• Lead customer-facing meetings ranging from operational management to C-suite
• Ensure deliverables are timely, customer-satisfactory, and compliant with Med-Metrix quality standards
• Lead teams during high-priority risk situations across internal and client cross-functional teams
• Act as escalation point for critical implementation-related risks and facilitate timely resolution
• Outline project dependencies and sequence tasks for smooth delivery
• Forecast project go-live dates, meet forecasted completion dates, and escalate issues to keep projects on track
• Protect and appropriately disclose patients’ protected health information (PHI) in accordance with HIPAA
• Comply with Information Security and HIPAA policies and procedures
• Limit PHI access to the minimum necessary for assigned duties
• Perform other duties as assigned

Requirements:

• Bachelor’s Degree in a related field required
• 3+ years of Project Management experience required
• 2+ years of client-facing experience required
• Knowledge of fundamental project management principles
• Jira, Smartsheet, PMP, and agile certification (e.g., CSM) is a plus
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills and ability to communicate well at all levels of the organization
• Strong problem-solving and creative skills, with the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results orientation
• Excellent written and verbal communication skills required
• Willingness to work a flexible schedule and outside of normal business hours when needed
• Ability to occasionally travel
• Ability to follow directions, collaborate with others, and handle stress
• Ability to perform the stated physical duties, including moving around the work area, sitting, performing manual tasks, operating computers and office equipment, extending arms, kneeling, talking, and hearing
• Must use, protect, and disclose PHI in accordance with HIPAA standards and comply with Information Security and HIPAA policies

Benefits:

• Willingness to work a flexible schedule and outside of normal business hours when needed
• Occasional travel may be required