Project Manager

Requirements





4+ years in project management, with at least 2 years delivering technology projects with external vendors

Working understanding of APIs. You can test API and compare and document its answer.

Process-minded. You naturally turn messy work into clear steps, templates and standard cycles

A track record of shipping. Be ready to walk us through 2 projects you took from kickoff to live - what went wrong and what you did about it

Relentless, structured follow-up. Comfortable chasing vendors and senior colleagues without damaging the relationship

Curious and creative. You bring ideas, not just execute tasks

Clear, short written updates

Comfortable with data: Excel, reading dashboards, basic analysis





Strong plus





Contact center or BPO operations experience - you know how a queue works and what AHT, containment and handover mean

Sales or Customer Journey mapping experience

Experience with conversational AI, voicebots, chatbots or IVR

Contact center platforms (Webitel, Genesys, Five9 or similar)

Customer engagement or marketing automation platforms (MoEngage, CleverTap, Braze or similar)

Fintech, lending or financial services in Kenya or East Africa

Experience setting up a project tracking tool (Jira, Asana, Monday or similar)





How we work





Fast lane. We launch early, test in weeks not months and fix things the same week. Priorities move quickly - you enjoy the pace, not just cope with it.

Ship, then improve. A 60% solution every agent uses beats a 95% solution nobody opens.

Operations first. If it does not work on a busy Monday in the call center, it does not work.

Customers first. Our clients are boda boda riders and small business owners. Automation must hand over to a human smoothly, not trap them.

Vendors deliver, we own the outcome.