Project Associate

Job Description:

• Support one or more Project Managers or Account Managers in running market research studies
• Handle project administration from setup through tracking, documentation, billing preparation, reconciliation, and close-out
• Identify and pull participant lists from L&E's database
• Set up and manage client-specific online research platforms
• Request W-9 forms for participant incentives of $2,000 or more
• Support the PM in overseeing the recruiting team by providing direction, updates, and approving time entries
• Relay schedule changes, cancellations, and replacements to the onsite team
• Update daily project progress reports and verify recruitment and quota tracking accuracy
• Review scheduled participants to confirm study qualifications and quotas
• Record recruiter performance feedback for end-of-project evaluations
• Maintain internal and client communications and answer questions on the PM's behalf
• Serve as the main point of contact when the PM is out of office
• Manage a dedicated project phone line and inbox when needed

Requirements:

• 1+ year of administrative experience (required)
• Customer service experience (preferred)
• Experience mentoring, training, or onboarding peers (preferred)
• Experience working in a remote environment (preferred)
• Market research industry knowledge is a plus
• Advanced Microsoft Excel skills, including formulas, sorting and filtering, VLOOKUP/XLOOKUP, and pivot tables
• Proficiency with Microsoft Word, Outlook, Teams, simple accounting, Google Suite, cloud-based storage, and shared file systems
• Ability to learn and apply new software and research platforms, including Qualtrics, Forsta/Decipher, AYTM, and Discuss.io
• Ability to learn new technologies, including emerging AI tools
• Ability to manage multiple projects with competing deadlines while maintaining attention to detail
• Reliable high-speed internet/broadband connection
• Consistent and dependable phone service
• Attend weekly and monthly team meetings and participate in company initiatives
• Complete training course assignments issued by HR/IT
• Adhere to ISO/IEC 27001 and ISO 20252 standards

Benefits:

• Windows-based PC provided to all full-time employees
• Remote work arrangement
• Equal opportunity and inclusive work environment
• Opportunity for growth into Senior Project Associate designation
• Training and mentoring opportunities