Program Director

Job Description:

• Translate CAN's strategic priorities into actionable program plans, milestones, workflows, and measurable outcomes
• Oversee core program functions including credentialing, reporting, investigations, victim advocacy, and mediation coordination
• Maintain documentation, systems, and processes and identify opportunities to improve effectiveness
• Lead volunteer recruitment, onboarding, role clarity, engagement, supervision, and retention
• Assess volunteer workload, capacity, and burnout risk and develop support, recognition, role-clarity, and retention approaches
• Incorporate trauma-informed practices, boundaries, and support into the volunteer environment
• Develop and implement target-market and membership outreach strategies
• Identify priority communities, platforms, networks, and aligned organizations
• Establish and track annual membership growth goals and strengthen engagement among credentialed creators
• Assess and evolve CAN's programs for audience needs, organizational standards, and available capacity
• Lead testing of workflows and protocols through tabletop exercises and scenario-based reviews
• Establish and monitor program metrics and communicate results, challenges, and resource needs to the CEO
• Facilitate coordination across programs and volunteer functions and ensure consistent application of policies and standards
• Partner with the CEO and team on development, partnerships, grant-related program information, stakeholder engagement, and growth initiatives
• Represent CAN with external partners when appropriate
• Manage program activities within approved budgets and recommend prioritization or structural changes

Requirements:

• Significant experience leading programs, operations, or related work in a nonprofit, mission-driven organization, community setting, or similarly complex environment
• Experience in human services, restorative justice, victim advocacy, trauma-informed practice, community safety, mediation, investigations, or related fields is a strong plus
• Experience supervising, coordinating, or developing employees and/or volunteers
• Ability to turn organizational strategy into actionable plans, priorities, and workflows
• Strong project-management skills and ability to manage multiple interconnected areas of work
• Experience establishing processes, documentation, metrics, and systems in a growing or changing organization
• Experience leading, supervising, and developing people, including employees and/or volunteers
• Strong communication skills and sound judgment
• Ability to work with sensitive situations while maintaining confidentiality, boundaries, and discretion
• Collaborative leadership style combining accountability with respect, clarity, and trust
• Comfort working remotely with substantial autonomy and collaborating with colleagues and volunteers located across the country
• Meaningful, consistent overlap with Eastern Time business hours
• Ability to work flexible schedules and travel as needed

Benefits:

• Fully remote work arrangement
• Flexible work schedules
• Some travel for organizational meetings, conferences, or stakeholder engagement
• Expanded employee benefits package in development; details provided during the interview process