Product Owner

Job Description:

• Shape domain direction using market signals, customer insight, and competitor analysis
• Propose strategic bets, positioning updates, and roadmap sequencing changes tied to business outcomes
• Own backlog health by prioritizing and preparing sprint-ready work with clear scope, acceptance criteria, dependencies, and sequencing
• Align Product, Engineering, Support, Sales, and Implementation on priorities, timing, tradeoffs, customer commitments, release impact, and messaging
• Engage users and customers, including dispatchers, technicians, and service managers, to validate problems and test assumptions
• Partner with Engineering to evaluate solution options and make tradeoff decisions across customer value, effort, risk, scalability, and time to value
• Lead or coordinate triage for priority customer and product issues and follow up on prevention actions
• Support UAT, regression validation, and release-impact reviews
• Monitor Microsoft Dynamics 365 Business Central and related platform releases for compatibility risks and product opportunities
• Approve completed work against acceptance criteria and intended customer outcomes before release
• Review customer-facing documentation, internal support notes, release communications, and enablement materials
• Monitor adoption and service KPIs and use findings to adjust roadmap, backlog, discovery, and enablement decisions

Requirements:

• Demonstrated experience owning a B2B software product area or product backlog and translating strategy, market insight, and customer problems into clear priorities and development outcomes
• Strong capability in customer discovery, competitive analysis, requirements definition, backlog management, facilitation, stakeholder communication, issue triage, UAT, and data-informed decision-making
• Experience with SaaS, ERP, Microsoft Dynamics 365 Business Central, and rental, service, field-service, or industrial-asset workflows is strongly preferred

Benefits:

• Equal opportunity employer
• Workplace where employees are treated with dignity and respect