Product Manager, Tax Prep Automation

Job Description:

• Drive product discovery, strategy, and delivery for experiences across the tax preparation journey
• Partner with engineers, designers, researchers, and business stakeholders to solve customer problems
• Prioritize opportunities using customer insights, data, and business objectives
• Define requirements and guide products from idea through launch
• Measure outcomes and continuously improve the client experience
• Evaluate and integrate industry-leading AI tax preparation capabilities across H&R Block’s end-to-end client journey

Requirements:

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
• Demonstrated decision making, analytical, and problem-solving skills
• Effective oral, written, and interpersonal communication skills
• Demonstrated effectiveness presenting complex information to multiple organizational levels
• Strong facilitation and presentation skills
• Introduction to formal product management methodologies
• Minimum 3 years of related work experience
• Proficiency with Microsoft Office software and product planning tools
• Preferred: Introduction to structured technology delivery/software development lifecycles
• Preferred: PMP certification, equivalent certification, or completed work toward PMP certification or equivalent
• Preferred: Individual income tax consultation or return preparation experience
• Preferred: Experimentation rigor, including observation, hypothesis definition, experiment design and instrumentation, measurement, and unbiased results analysis

Benefits:

• Competitive pay
• Medical and prescription drug coverage for associates and eligible dependents
• H&R Block Retirement Savings Plan (401(k) Plan)
• Employee Assistance Program
• (Virtual) fitness center programs
• Associate discount program
• Business Travel Accident Insurance
• Associate Tax Prep benefit
• Incentive compensation or short-term incentive plans may provide additional earnings