Product Manager – Onboarding

Job Description:

• Execute delivery of a defined roadmap for Onboarding initiatives enabling assisted tax clients to provide data and documents to H&R Block and have successful tax engagements
• Ensure successful execution and delivery of assigned features within large-scale products
• Organize necessary resources through planning ceremonies
• Support the product backlog while managing scope, schedule, quality, costs, resources, and risks
• Write detailed user stories and requirements with acceptance criteria translatable into automated tests
• Lead product ceremonies for cross-functional product squads using modern SDLC best practices and methodologies
• Create psychological safety for innovation and foster team ownership
• Coordinate activities and report regularly to the product team and leadership
• Conduct team retrospectives and drive resulting actions
• Use WalkMe, LaunchDarkly, or Adobe Target to conduct tests and experiments
• Use data to evaluate and adapt strategies based on test results and measurable outcomes
• Ensure the quality of features delivered by the trio and achieve defined OKRs
• Collaborate with engineering, design, and business teams for alignment and integration
• Develop product management competencies and adjacent Agile, Lean, and DevOps functions

Requirements:

• Bachelor’s degree in Business, Management Information Systems, Computer Science or related area, or the equivalent through a combination of education and work experience
• 3 years of experience in product management or a related role
• Familiarity with formal product management methodologies
• Basic technical understanding to engage with engineering teams
• Familiarity with technology delivery/software development methodologies, notably Agile, Lean, and DevOps
• Demonstrated decision-making, analytical, and problem-solving abilities
• Experience leading teams/squads in a matrix management environment
• Demonstrated record of establishing priorities and deadlines
• Effective oral, written, and interpersonal communication skills
• Ability to communicate with all levels of internal associates, external vendors, and business partners
• Ability to work effectively as part of a team with minimal formal supervision or guidance

Benefits:

• Medical and prescription drug coverage for qualifying associates and eligible dependents
• H&R Block Retirement Savings Plan (401(k) Plan)
• Employee Assistance Program
• (Virtual) fitness center programs
• Associate discount program
• Business Travel Accident Insurance
• Associate Tax Prep benefit
• Competitive pay
• Comprehensive benefits
• Support for life both in and outside of work
• Continuous learning