Product Engineer (full Stack), Shared Services Pl

About the Role

Product Engineer (Full Stack) on the Shared Services platform in Miami, responsible for closing operational platform tickets and shipping durable product fixes. Own end-to-end features, build AI agent surfaces and prompt engineering, and work closely with Operations, Product, and Design to improve workflows for a hospitality-focused system.

Uses agentic coding tools (Claude Code, Cursor, Replit Agent) and builds AI agent surfaces and prompt engineering—directly involves vibe coding and AI-assisted development.

Location: Miami, FL

Posted: 1 week ago

Category: Software Engineering

Vibe Markers: ✨ New

Experience Level: Mid

Job Description

Role

Product Engineer (Full Stack) on the Shared Services platform. You’ll sit close to Operations to triage and resolve agent-facing issues, ship quick fixes when appropriate, and identify and implement systemic product solutions. You will own features end-to-end, including design, backend, frontend, instrumentation, rollout, and follow-up.

Key Responsibilities

• Triage, diagnose, and ship fixes for incoming platform tickets from agents, team leads, and operations.
• Identify patterns in recurring issues and build long-term product solutions to eliminate systemic problems.
• Own feature development end-to-end: problem framing, design collaboration, backend and frontend implementation, instrumentation, rollout, and post-launch follow-up.
• Build AI product surfaces: prompt and agent architecture, tool calling, retrieval, guardrails, and human-in-the-loop escape hatches.
• Develop and maintain evaluation/regression suites for AI features and platform behavior.
• Monitor real usage (session replays, logs, transcripts, tickets, calls) and convert findings into shipped changes.
• Improve team velocity through CI, preview environments, internal tools, seed data, and debugging surfaces.
• Maintain quality and UX details: latency budgets, token cost, error copy, loading behavior, and accessibility of workflows.
• Collaborate with founders, product, and design at the whiteboard stage to prioritize what to build.

What This Role Is Not

• Not a pure ticket-queue firefighter; focus is on shipping product solutions, not only closing tickets.
• Not a separate or shadow engineering team; work is within Engineering and follows product/design review processes.

Requirements

Required Experience

• 4+ years of full-stack software engineering experience, with stronger emphasis on backend development and shipping production enterprise software.
• Direct experience building internal tools, agent-facing platforms, or operational systems.
• Product mindset: comfortable scoping problems, asking the right questions, and communicating/prioritizing tradeoffs.
• Track record of shipping quickly while working within product and design processes.
• Experience working asynchronously with distributed teams.

Required Technical Skills

• Strong fluency in TypeScript.
• Experience with: Next JS, NestJS, TypeORM with Postgres, and BullMQ.
• Comfortable with agentic coding tools (Claude Code, Cursor, Replit Agent).
• API integration experience (REST, webhooks, third-party SaaS APIs).
• Prompt engineering experience with production AI systems (OpenAI, Anthropic, or similar).

Strongly Preferred

• Experience building tools for contact centers, customer support, or operations teams.
• Domain knowledge in short-term rental, hospitality, or property management.
• Track record of deploying AI agents in production.

Working Context

• Reports to Head of Engineering; priorities set jointly with Head of Operations; product and design decisions flow through respective leads.
• Weekly syncs with Engineering, Operations, and Product.
• Miami-based; in-office 4 days per week.

Tech Stack

TypeScript, Next JS, NestJS, TypeORM, Postgres, BullMQ, Claude Code, Cursor, Replit Agent, REST, webhooks, OpenAI, Anthropic, CI

Skills

Product mindset, Full-stack development, Backend development, Frontend development, Problem framing, Debugging, Instrumentation and monitoring, CI/CD and preview environments, Collaboration with product and design, Asynchronous communication, Prioritization and scope control, Ownership and end-to-end delivery, Prompt engineering, AI/LLM production deployment