Product Delivery Manager

Job Description:

• Own a centralized Jira queue for bugs, client requests, implementation blockers, and delivery-critical work across Futuri's products
• Triage new issues based on customer impact, implementation risk, and urgency
• Ensure every priority has one owner and one committed date
• Run a focused daily delivery review with Product and Engineering
• Surface blockers and dates at risk
• Escalate risks before deadlines are missed and drive recovery plans when timelines change
• Verify fixes in the customer environment before considering them complete
• Maintain release-readiness checklists for product releases and customer cutovers
• Coordinate internal implementation work for new customers, including CRM integrations, data feeds, SSO, user provisioning, mobile access, and configuration
• Keep the cutover calendar on track
• Provide CX with plain-English status updates for customer communications
• Maintain a centralized feature request log and close the loop with requesters when functionality ships
• Track delivery performance, open risks, aging issues, and committed dates for leadership
• Use Jira automation, Slack workflows, and AI tools to reduce manual tracking

Requirements:

• 5+ years in software delivery, technical project management, program management, release management, QA, or a similar role working closely with developers
• Experience in SaaS or another environment where software is configured, integrated, or implemented for customers
• Strong Jira expertise, including workflows, JQL, automation, dashboards, and queue management
• Working knowledge of UAT and production environments, APIs, SSO, CRM integrations, data feeds, and release processes
• Track record of managing many priorities, owners, and deadlines at once without losing the details
• Comfort escalating risk, challenging timelines, and holding people accountable without direct management authority
• Familiarity with Notion, Slack, Google Workspace, and Zapier or similar tools
• Ability to read a Jira ticket, log excerpt, or API documentation and understand enough to ask the right questions
• Ability to use AI tools to move faster
• Ability to stay calm under pressure and take ownership when a date is missed