Processing Specialist

Job Description:

• Process client data according to technical specifications, documented procedures, and industry best practices
• Execute data processing workflows using Nuix, Relativity One, and other commercial and proprietary tools
• Perform inventory, discovery, automated processing, publishing, exception remediation, document promotion, quality control, data investigation, and basic hosting tasks
• Create, prepare, and format load files, text and native files, and other review deliverables
• Adopt and master Lighthouse proprietary tools according to standard operating procedures
• Assist with Relativity post-processing loading, quality control, and indexing/analytics
• Perform ad-hoc data queries for reporting and data analysis
• Independently manage queued and assigned job requests with minimal delay
• Stage and validate data from original evidence media
• Provide job status updates and escalate issues to project stakeholders
• Provide detailed handoff instructions during shift/job transitions
• Solve problems and prioritize work in a fast-paced, deadline-driven environment
• Use Microsoft Office and Microsoft 365 for documentation, communication, reporting, and daily workflow activities
• Meet or exceed departmental quality targets
• Collaborate with local and remote team members to complete tasks quickly and accurately
• Document completed work, outstanding items, exceptions, and next steps
• Manage timelines associated with project requests
• Perform other duties as assigned

Requirements:

• Combination of at least two of the following education, experience, and/or certifications
• Associate's or Bachelor's degree or equivalent preferred
• Working knowledge of litigation support and eDiscovery software applications; Nuix and Relativity preferred
• 1–2 years of experience processing data in an e-discovery environment or similar technical work
• Demonstrated passion for process improvement, collaboration, and innovation as part of a cross-functional team
• Excellent communication and organizational skills
• Ability to solve problems and prioritize work in a fast-paced, deadline-driven environment
• Strong understanding of Microsoft Office applications
• Experience working with databases
• Commitment to excellence, a strong sense of urgency, and dedication to client satisfaction and customer service
• Ability to use a computer, communicate over the telephone, and read printed material
• May be required to be on call periodically and work outside normal working hours, including evenings and weekends

Benefits:

• Medical, dental, and vision insurance
• 401k with company match
• Company-paid Life & AD&D insurance
• Company-paid short- and long-term disability
• Telemedicine
• Wellness plans
• Flexible PTO program
• Paid volunteer days
• Voluntary accident, hospitalization, and critical illness insurance plans
• Pet insurance
• Annual bonus or incentive program