Principal Business Process Analyst

Job Description:

• Lead the organization’s highest-priority, cross-functional process improvement and transformation initiatives from opportunity identification through implementation and benefits realization
• Partner with senior leaders to identify, prioritize, and execute strategic initiatives improving growth, operational efficiency, customer and employee experience, quality, and financial performance
• Develop long-term process transformation strategies aligned with organizational objectives and future business needs
• Design future-state business processes, operating models, workflows, governance structures, controls, roles, and performance measures
• Evaluate organizational performance and identify opportunities to improve efficiency, effectiveness, scalability, risk management, and customer outcomes
• Lead quantitative and qualitative analyses to identify trends, performance gaps, root causes, and improvement opportunities
• Conduct financial, operational, risk, and business impact analyses supporting strategic recommendations and investment decisions
• Utilize operational and financial metrics, predictive analysis, benchmarking, and statistical methodologies for decision-making
• Lead diagnostic and process engineering efforts using value stream mapping, process mapping, capacity modeling, time studies, workflow analysis, simulation, root cause analysis, and statistical analysis
• Apply Lean Six Sigma, process reengineering, and continuous improvement methodologies
• Translate complex business and analytical findings into concise, actionable recommendations
• Establish implementation strategies, project governance, success measures, and executive reporting structures
• Oversee implementation activities and post-implementation reviews to ensure sustainable results and benefit realization
• Develop and facilitate training programs to strengthen organizational process improvement capabilities

Requirements:

• Bachelor’s Degree in related field or equivalent experience
• 8+ years of process improvement or process reengineering experience
• Six Sigma Black or Master Black Belt certification required
• Experience in data gathering, research and analytics, problem identification, and presenting solution recommendations
• Experience with financial and risk analysis, making recommendations and preparing business cases including cost benefit analysis
• In-depth knowledge of project planning techniques and methodologies and broad knowledge of other disciplines within the function
• Experience with business process analytics using Excel, flowcharting, activity diagrams and workflow models
• Advanced ability to use process improvement methodologies including Six Sigma, Lean, statistics, data analysis, and change leadership methodologies
• Ability to document, propose, negotiate and present approaches and solutions
• Strong analytical skills and working knowledge of the business to translate business needs to process, IT or other solutions
• Ability to visualize and create plans for future business outcomes and changes
• Demonstrated experience using tracking, reporting and process mapping tools
• Strong conflict management, influence, change management, and coaching skills
• Ability to communicate effectively with technical and non-technical individuals or groups at all organizational levels