Pre-Arrival Agent

Job Description:

• Generate customer excitement regarding Capital Vacations products
• Invite owners to attend an Owners' Update
• Invite non-owners to attend a Capital Vacations sales presentation
• Assist guests and owners with on-site and off-site needs
• Provide guests and owners with a smooth, friendly, efficient check-in experience
• Understand qualifications and company policies and procedures
• Maintain up-to-date knowledge of local shows, attractions, and locations
• Complete necessary paperwork and reports accurately, completely, and legibly
• Responsibly handle cash
• Maintain production at or above minimum performance standards
• Answer inbound and outbound telephone calls
• Perform other duties as assigned
• Comply with company policies, business code of ethics, FLSA regulations, applicable laws, and confidentiality, reliability, quality, and productivity standards

Requirements:

• High School Diploma/GED
• OPC or In-House experience preferred
• Excellent customer service skills
• Must be highly motivated with a positive attitude
• Must be able to use Microsoft Office and have knowledge of computer basics
• Attention to detail and organization skills
• Basic math skills
• Excellent verbal and written communication skills
• Sales knowledge
• Positive attitude and willingness to help others
• Flexible schedule; nights, weekends and holidays are required
• Additional hours may be necessary to meet goals or cover shifts
• Occasional travel