Platform Manager – Microsoft Dynamics 365 CRM

Job Description:

• Own and maintain the Microsoft Dynamics 365 CRM product vision, roadmap, and backlog, ensuring priorities align with business objectives and organizational strategy.
• Partner with business leaders, end users, IT, and other stakeholders to understand business processes, identify needs, and define opportunities for platform enhancements.
• Translate business requirements into epics, features, user stories, acceptance criteria, and functional requirements for development and configuration teams.
• Prioritize product features, enhancements, defects, and technical improvements based on business value, user impact, risk, dependencies, and available resources.
• Serve as the primary functional decision-maker for the Dynamics 365 platform, providing direction to developers, administrators, analysts, architects, and implementation partners.
• Lead and participate in product discovery, backlog refinement, sprint planning, solution demonstrations, user acceptance testing, release planning, and post-implementation reviews.
• Evaluate processes and system functionality to identify opportunities for automation, standardization, simplification, and improved user experience.
• Partner with technical teams on platform configuration, integrations, workflows, data management, reporting, security roles, and related Dynamics 365 capabilities.
• Establish and monitor product performance measures, adoption, user feedback, and business outcomes for continuous improvement.
• Manage stakeholder expectations and communicate product priorities, roadmaps, release plans, system changes, dependencies, risks, and implementation impacts.
• Support change management, documentation, communications, training, and user adoption.
• Evaluate Microsoft Dynamics 365 and Microsoft Power Platform capabilities, product roadmaps, new functionality, and emerging technologies.
• Ensure solutions comply with standards for platform governance, security, data integrity, documentation, change management, regulatory requirements, and system sustainability.
• Perform miscellaneous duties as assigned.

Requirements:

• Bachelor’s degree in Business, Information Technology, Computer Science, Management Information Systems, or a related field, or equivalent combination of education and relevant professional experience.
• 5+ years of experience implementing and supporting Microsoft Dynamics 365 CRM solutions or comparable CRM solutions in a service organization.
• Demonstrated functional leadership experience working with Microsoft Dynamics 365 in a complex business or enterprise environment.
• Experience with Power Platform tools (Power Apps, Power Automate, Power BI)
• Strong understanding of Dataverse and API integrations.
• Experience developing and managing platform roadmaps, backlogs, user stories, acceptance criteria, and business requirements.
• Strong understanding of business process analysis, process improvement, system configuration, data management, integrations, workflows, and reporting.
• Demonstrated ability to lead cross-functional initiatives, manage competing priorities, and influence outcomes without direct authority.
• Excellent written and verbal communication skills.
• Ability to interact with internal/external clients/customers in a professional manner.

Benefits:

• Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
• Employer Contribution to 401K
• Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays.
• Paid parental leave
• Paid community involvement/volunteer days
• Wellness Resources and Employee Assistance Programming