People Consultant : Onboarding And Administration (dbn) At Huntswood

About the Role





To support SA/UK teams to provide efficient, high-quality administrative support across the employee lifecycle by ensuring accurate data management, timely processing of HR transactions, and a positive employee experience.

The People Services Administrator plays a key role in delivering consistent, compliant, and service-oriented HR support that enables operational excellence across regions.





Responsibilities



Onboarding Enablement & Coordination





Prepare and issue compliant employment contracts and onboarding documentation across multiple regions (e.g., South Africa, UK, and future expansions).

Coordinate cross-functional onboarding activities (e.g., facilities, payroll, IT) to support a smooth end-to-end employee journey.





People Data Integrity & Lifecycle Management

Manage and maintain accurate employee data across all core HR systems (e.g., Payspace, Dayforce, YouManage), ensuring end-to-end data





integrity.

Execute employee lifecycle transactions (e.g., promotions, transfers, secondments) in alignment with defined SLAs, local market regulations, and audit requirements.

Perform critical inputs and audits on employee records, including personal details, job information, remuneration, and client allocations.





Leave Administration & Workforce Transactions





Administer leave-related and employee absence records via approved platforms.

Ensure alignment with market-specific policies and legislative standards.

Support and handle queries and escalations.





Service Excellence and Employee Support





Act as administrative support to HRBPs.

Triage and resolve HR-related tickets from employees and managers.

Issue standard HR documentation (e.g., confirmation of employment, certificates of service).





Compliance, Audit & Record Management





Maintain audit-ready records in line with statutory requirements.

Prepare and submit documentation for internal and external audits across regions.

Ensure HR documentation is updated, stored, and version-controlled across platforms.

Generate and maintain basic reports to support People Operations and Operations alike.





Process Improvement & Operational Effectiveness





Identify and recommend improvements for process standardisation and automation.

Support the development of SOPs to ensure scalable and consistent HR service delivery as the function grows geographically.





Minimum Requirements





A minimum of Matric/Grade 12 or equivalent NQF level qualification

HR/People-related tertiary qualification is preferred/ advantageous

At least 3 - 5 years in an admin focused role in HR administration or shared services environment)

Proficiency in MS Excel, PowerPoint and Word skills.

Proficiency in HRIS systems and reporting tools

Experience in high volume and growing contact centre/ BPO environments

Joiners, Movers, and Leaver's experience within scalable contact centre organisations

At least 1year BPO experience (familiarity with BPO workflows, KPIs, to ensure service excellence)





Required Skills





Strong attention to detail and data accuracy

Excellent organisational and time management skills

Knowledge of HR systems (e.g., Dayforce, Payspace, YouManage, Paradox, SimplifyHR)

Ability to work under pressure and meet tight deadlines

Strong communication and interpersonal skills

Problem-solving and service-oriented mindset

Confidentiality and professionalism in handling sensitive information

Strong skills in Excel, PowerPoint and Word