Payroll Tax Case Administrator – Temporary

Job Description:

• Set up and accurately and timely index tax tickets and notices in OSV Support and Salesforce
• Perform daily audits of ticket and notice data with 98% accuracy
• Meet established daily ticket and notice quotas
• Manage unassigned aged tickets within a 24-hour timeframe
• Locate client account information using the TaxEx system
• Process Critical and Blocker tickets within 2 hours of receipt
• Assist with special projects as needed
• Support domestic North American tax functions for clients
• Perform data entry and administrative projects for the Tax department

Requirements:

• High School graduate, GED or equivalent; higher education preferred
• 1-2 years of customer service or call center experience
• Strong analytical and research skills
• Experience in Microsoft Word
• Proficiency in Excel
• Willingness to work split shifts, evenings, weekends and holidays
• Strong data entry and research skills
• Excellent customer service skills
• Strong organizational skills and ability to multi-task
• Ability to work with minimal supervision and meet deadlines
• Comfort with technology and applying it to solve problems
• Associates Degree or higher preferred
• Knowledge of payroll taxes a plus
• Experience with Zendesk and/or Salesforce preferred

Benefits:

• Values-based culture
• Upward mobility
• Professional development opportunities
• Opportunities to learn and share ideas
• Creative collaboration
• Recognition/reward for innovative thinking, fresh perspectives, and hard work