Patient Enrollment Specialist – Medicare

Job Description:

• Call new Mira Mace patients back quickly after signup
• Learn what patients are dealing with and explain how Mira Mace’s care works and how Medicare covers it
• Book patients’ first doctor visit during the initial call
• Spend approximately 6.5 hours per day speaking with patients by phone
• Achieve a daily target of 15 activations, defined as patients whose first doctor visit was booked on the call
• Listen to patients and confirm Medicare and plan details
• Explain Mira Mace services in plain language
• Follow up by phone and text with patients who did not answer or were not ready
• Document every conversation in the platform
• Flag urgent needs to the care team
• Take incoming calls from patients calling back

Requirements:

• Located in the United States
• Active LPN/LVN or RN license, or Community Health Worker (CHW) certification, or 2+ years speaking directly with patients or health-plan members
• Working knowledge of Medicare, including Original Medicare vs. Medicare Advantage, Part B, and supplemental plans
• Comfort with a high volume of phone conversations, measured on booked visits rather than calls made
• Reliable computer and internet connection
• Quiet, private space for patient calls and handling protected health information
• Consistent availability Monday–Friday between 9:00 a.m. and 7:00 p.m. ET
• Minimum commitment of 20 hours per week, up to 40 hours per week
• Preferred: experience in a healthcare call center, patient access, or enrollment role
• Preferred: familiarity with Medicaid and other public programs
• Preferred: bilingual Spanish or another language common among Medicare patients

Benefits:

• Option to convert from 1099 independent contractor to W-2 employment after a 3-month probation period