Patient Care Advocate II

Job Description:

• Coordinate in-home services needed for patient referrals
• Complete patient enrollment and telephony support for assigned programs
• Perform data entry and coordination services within strict SLA guidelines and industry regulations
• Document issues and resolutions in a common database
• Identify repetitive problems or questions and recommend process or procedural changes
• Handle inbound and outbound calls and written documentation while maintaining service levels
• Make independent judgments to respond to complex or critical program needs
• Coordinate multiple parties through the clinical network for common home-based service provision
• Administer and assign approved training modules to external clinicians/vendors
• Maintain accurate and complete documentation of inquiries
• Assist with work distribution, expedition, and development of work plans
• Provide on-the-job training for new or existing agents
• Collaborate with team members to share operational best practices
• Adhere to performance accuracy, quality monitoring, the UBC Handbook, and departmental SOPs
• Escalate issues as necessary and complete other special projects as assigned

Requirements:

• High school diploma or equivalent
• 1-3 years relevant work experience
• General PC knowledge including Microsoft Office and Internet
• Excellent verbal presentation and communication skills
• Ability to handle challenging callers in a professional manner
• Ability to adapt in a dynamic work environment; quick learner
• Ability to solve problems and make decisions
• Willingness to work a flexible schedule for peak call times
• Proficient ability to enter data timely and accurate

Benefits:

• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match
• Tuition reimbursement
• Flexible work environment
• PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance
• Discount programs