Partnerships Manager

Job Description:

• Manage partnership and relationship matters, including partner onboarding and prospecting
• Strategize and implement methods to grow accounts and resolve recurring issues
• Maintain communication with ISOs and generate new business through outbound calls and email
• Oversee negotiation, presentations, and business development while following compliance, credit, and legal policies
• Monitor industry trends and serve as a subject matter expert for partners
• Create and execute partner development plans through training, visits, and growth ideas
• Use Tableau reports to support ISO marketing campaigns and conversion expectations
• Recruit and build relationships through calls, trade shows, email, and networking
• Re-engage inactive ISOs and develop opportunities for ISO and strategic partnership growth
• Provide partner coverage for absent team members and support the full application-to-fund lifecycle
• Use Salesforce and Platform to track activities and manage contacts
• Provide weekly commission, pipeline, and analysis reports to ISOs
• Visit top 15 accounts one to two times per year and attend industry conferences two to three times per year
• Manage pipeline engagement, syndication deals, and Credit Committee exceptions
• Compile and share competitive offers and intelligence from ISOs
• Coach, mentor, and enable team members
• Work with senior leaders and department head to set expectations and hold employees accountable
• Lead hiring, performance management, compensation, and evaluation of team members
• Collaborate with leadership and HR on career growth and succession plans
• Perform other tasks as required by management

Requirements:

• Bachelor’s degree and/or comparable experience preferred
• 3+ years of B2B sales experience, ideally in Payment Processing, Financial Services, and/or Consultative Sales
• History of success meeting and exceeding sales goals
• Excellent verbal, written, and interpersonal communication skills
• Excellent analytical, presentation, and phone skills
• Experience with contract/partnership negotiations is a plus
• Experience achieving metric and quality performance
• Excellent negotiation and business development skills
• Extensive industry knowledge of pricing, equipment, and/or gateways
• Efficient planning, organization, and time management skills
• Proactive relationship development with merchants and ISO partners
• Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and CRM
• Experience with administrative tasks
• Strong professionalism and adaptability
• Ability to multitask in a fast-paced environment

Benefits:

• Competitive base salary of $115,000
• Incentive commission compensation plan earned monthly
• Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC)
• UHC perks including Sweat Equity, free Calm App subscription, UHC rewards, Real Appeal, and Quit For Life
• Flexible Spending Account
• Lifestyle Spending Account covering physical, mental, and financial well-being expenses
• Company-paid short-term and long-term disability insurance
• Voluntary supplemental life insurance and enhanced disability coverage
• Colonial Accident and Hospitalization insurance options
• Company-paid maternity and parental leave
• Pre-tax commuter benefits
• LifeBalance membership and discounts on outdoor activities, arts, health, and fitness
• Pet and car insurance discounts
• LegalShield and other financial services
• Relaxation and stress management tools
• Plum Benefits discounts on shows, travel, car rentals, and more
• Up to $5,000 annually in tuition reimbursement
• Relevant conferences and career development events
• Travel reimbursement for work-related travel
• Paid time off and sick time
• Fidelity 401(k) with a 25% company match on contributions, up to 6% of annual salary