Partner Success Specialist

Job Description:

• Build strong client relationships through interactions that develop trust and demonstrate value
• Retain partners and serve as the voice of the partner
• Assist with onboarding and offboarding communities, including check-ins, reconciliation, and equipment setup
• Provide general pharmacy-related eMAR support to communities
• Participate in health fairs, exhibits, educational programs, in-services, and family nights
• Follow the Community Stratification Program cadence for community visits and meetings with Wellness, ED, Sales/Marketing, and regional clinical or operations directors
• Participate in professional and social events, meetings, conferences, and company- or partner-sponsored events
• Manage routine client support and resolve routine to complex client issues and requests
• Collaborate with operations staff to document and perform Root Cause Analysis for partner concerns and follow up on resolutions
• Audit community adherence to MMP policies and procedures and provide targeted remediation
• Deliver annual Executive Reviews to community leadership covering business deliverables and new opportunities
• Maintain detailed logs of partner interactions, including Quality Events, Site Visits, Communications, and Net Promoter Score
• Facilitate immunization clinics as assigned
• Model CORE Values, encourage teamwork, and promote company philosophy
• Attend required company meetings and complete required RPS courses
• Perform duties promptly and predictably, maintain a safe and secure environment, and complete other assigned duties

Requirements:

• Proactive learner and innovative, resourceful problem solver
• Mature and professional adult who consistently does the right thing
• Meticulous attention to detail and ability to manage substantial multitasking
• Organized, reliable, and able to follow through on deliverables and exceed expectations
• Bachelor's Degree preferred; or equivalent external client-facing support or related account management experience in a healthcare or Pharmacy Long Term Care (LTC) environment
• 2 years account management experience, preferably in a Pharmacy LTC environment or managed healthcare services organization
• Project management certification preferred
• Good presentation skills and excellent negotiation skills
• Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Project, Outlook, and Adobe
• Outstanding analytical skills
• Excellent verbal and written communication skills, establishing rapport and working with others
• Valid and current driver's license
• Personal vehicle sufficiently reliable to meet job requirements and appropriately insured
• Certified Pharmacy Technician license preferred in Illinois
• Travel, including overnight and/or out-of-state travel, expected; potentially 75% of time

Benefits:

• $500 sign-on bonus
• Travel, including overnight and/or out-of-state, is expected for this position
• Personal vehicle allowance implied by requirement for a reliable, appropriately insured personal vehicle