Partner Account Executive

Job Description:

• Serve as the primary post-sale point of contact and strategic advisor for assigned partner accounts
• Build deep, long-term relationships based on trust, transparency, and shared goals
• Develop understanding of partners’ businesses, KPIs, and growth strategies
• Champion partner success through regular touchpoints, planning sessions, and business reviews
• Own account growth and retention, contributing to increased ARR for WEX
• Identify and close upsell and cross-sell opportunities
• Lead the renewal process and demonstrate partner value
• Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps
• Guide partners through product best practices and advanced features
• Develop enablement plans and drive product utilization and adoption
• Act as an escalation point for issue resolution and partner satisfaction
• Coordinate with Product, Tech, Service, Compliance, Legal, and other internal teams
• Share product updates and communicate partner feedback to internal stakeholders
• Represent the partner’s voice within WEX
• Maintain accurate records of partner status, activity, and opportunities
• Monitor and report on satisfaction, renewal, and revenue expansion metrics
• Contribute to partner success strategies, playbooks, and best practices
• Perform other duties as assigned to meet business needs

Requirements:

• Minimum 5 years of customer success or account management experience
• Bachelor’s degree or equivalent relevant experience
• Deep knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct Billing preferred
• Strong understanding of Savings & Spending and COBRA regulatory requirements
• Proven track record of managing strategic relationships and driving account growth
• Experience with renewals, negotiations, expansions, and achieving retention and revenue targets
• Excellent communication, presentation, and relationship-building skills
• High accountability mindset; ability to take ownership, deliver results, and build trust
• Ability to work cross-functionally and manage multiple priorities independently
• Proficiency in CRM and client engagement platforms, such as Salesforce

Benefits:

• Commission eligibility for most sales positions under an applicable plan
• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement