Outreach Coordinator, DeafHealth

Job Description:

• Support development and implementation of outreach and community engagement strategies
• Represent DeafHealth at community events, health fairs, conferences, workshops, coalition meetings, webinars, and stakeholder gatherings
• Coordinate outreach activities promoting healthcare navigation, benefits enrollment assistance, health education resources, and other programs
• Gather community feedback and insights to inform program development and service improvements
• Monitor outreach activities and track KPIs
• Document outreach efforts, community interactions, referrals, and outcomes in designated systems and databases
• Create, schedule, publish, and engage audiences through social media content
• Create and implement content calendars for outreach campaigns, health awareness initiatives, events, and organizational priorities
• Assist with filming, editing, and publishing accessible ASL video content
• Translate and adapt complex health information into clear, engaging, accessible ASL and written content
• Develop and distribute content across social media, websites, blogs, email, newsletters, webinars, and video channels
• Create and update outreach and communication materials using templates and brand standards
• Create and edit captions, transcripts, visual descriptions, and other accessibility features
• Collaborate with subject matter experts and program staff to ensure content accuracy, relevance, and accessibility
• Monitor engagement metrics and communication performance
• Assist with planning and coordinating virtual and in-person events, trainings, workshops, webinars, conferences, and community gatherings
• Manage registration, participant communications, accessibility accommodations, materials, vendors, and post-event follow-up
• Coordinate interpretation, captioning, technology platforms, and participant support
• Support event promotion through outreach, social media, email marketing, and partner communications
• Assist with presentations and community engagement activities
• Respond to inquiries about healthcare information, benefits support, referrals, and community resources
• Support healthcare navigation and benefits enrollment through intake, follow-up, resource coordination, and referral assistance
• Provide guidance regarding healthcare access, insurance enrollment, public benefits, and community resources
• Conduct outreach follow-up with community members and organizations
• Maintain professionalism, confidentiality, and culturally responsive communication
• Escalate complex cases and service needs to appropriate DeafHealth staff

Requirements:

• Strong customer service, active listening, relationship-building, and community engagement skills
• Experience working with individuals from diverse cultural, socioeconomic, linguistic, and geographic backgrounds
• Demonstrated ability to communicate effectively in both ASL and written English
• Experience creating content and supporting social media and digital engagement efforts
• Knowledge of ASL translation, adaptation, and accessibility best practices
• Experience creating basic graphics and multimedia content using Canva, CapCut, or similar tools
• Experience planning and coordinating virtual and in-person events
• Strong project management, organizational, and time management skills
• Ability to manage multiple priorities and meet deadlines with minimal supervision
• Creative problem-solving skills
• Proficiency with Microsoft Office, virtual communication platforms, and digital collaboration tools
• Ability to learn new communication technologies, digital tools, CRM systems, healthcare resources, and outreach strategies
• Bachelor's degree in Communications, Marketing, Public Relations, Health Education, Public Health, Community Health, Social Work, or a related field; or equivalent combination of education and experience required
• Master's degree preferred
• Minimum of two years of experience in community outreach, health education, healthcare navigation, public health, communications, advocacy, community engagement, or related fields
• Experience working with underserved communities and community-based organizations
• Experience providing resource navigation, referrals, customer support, or direct community services
• Experience creating accessible and engaging content across multiple digital platforms
• Knowledge of healthcare systems, health insurance, benefits programs, and community resources
• Ability to communicate effectively using American Sign Language
• Located in Austin, Texas, or Central Texas (preferred)

Benefits:

• Willingness to travel up to 15%