Operations Program Manager

Job Description:

• Manage a portfolio of projects of varying size and complexity across the United States
• Serve as the primary customer point of contact throughout the project lifecycle
• Maintain daily customer communication, address concerns, provide updates, and ensure alignment
• Lead external communications regarding delivery status, RFIs, construction and commissioning support, change orders, and customer requests
• Provide executive leadership with updates on project execution, financial performance, expenses, requirements, escalations, and risks
• Develop and maintain detailed project schedules and internal timelines
• Coordinate cross-functional internal teams and external partners to maintain scope, schedule, and budget
• Identify, assess, and manage project risks and contractual obligations
• Provide customer support before, during, and after installation
• Oversee daily system updates and project data maintenance
• Apply continuous improvement principles to enhance processes and reduce costs
• Develop and refine standard processes supporting operational excellence
• Lead root cause analysis for late deliveries, cost variances, and product deficiencies
• Travel to customer meetings and construction sites
• Drive customer value, operational efficiency, and successful project delivery for Voyager+ and 1P Pioneer Tracker products

Requirements:

• Bachelor’s degree required (preferred fields: Logistics, Supply Chain, Project Management, or related discipline)
• 4+ years of experience in project management or a customer-facing role
• 3–5 years of experience in supply chain operations preferred
• Project Management Professional (PMP) certification preferred
• Experience managing multiple projects simultaneously
• Experience with construction contracts and construction contract administration, if applicable to role
• Demonstrated leadership and relationship-building skills
• Strong integrity and commitment to meeting and exceeding expectations
• High accountability and proactiveness
• Excellent problem-solving, project management, root cause analysis, and process improvement skills
• Strong critical thinking, analytical, and quantitative skills
• Excellent organizational and time management abilities
• Ability to prioritize and execute in a fast-paced, deadline-driven environment
• Ability to delegate effectively
• Excellent written and verbal communication skills
• Ability to communicate effectively with customers and executive leadership
• Strong team development and collaboration skills
• Proficiency in Microsoft Office applications: Excel, Word, Outlook, and PowerPoint
• Experience developing and maintaining tools, templates, and operational processes for project portfolios
• Willingness and ability to work extended hours as needed
• Willingness and ability to travel 20–40% to project sites and customer meetings

Benefits:

• Competitive wages
• Growth opportunities
• Comprehensive benefits package
• Medical, Dental & Vision
• Life Insurance
• Short-term and Long-Term Disability Insurance
• Unlimited vacation
• 12 weeks of paid parental leave
• 401(k) with a company match