Operations Manager – eCommerce, DTC

Job Description:

• Own day-to-day operations and identify bottlenecks before they become problems
• Build and implement SOPs, workflows, and systems in Notion
• Oversee supply chain, inventory, purchasing, logistics, 3PL, and fulfillment
• Help lead Customer Service and cross-functional teams
• Support hiring, onboarding, team accountability, and performance
• Manage projects from idea → execution with minimal founder involvement
• Build reporting and KPIs that give leadership clear visibility
• Coordinate with suppliers, manufacturers, 3PLs, and other external partners

Requirements:

• Direct, in-house experience operating a physical-product DTC/eCommerce brand
• 3+ years in Operations, General Management, or a similar leadership role
• Experience across multiple business functions, not just one department
• Strong supply chain, inventory, fulfillment, and 3PL experience
• Proven experience building SOPs and scalable processes
• Experience hiring, managing, and holding teams accountable
• Strong analytical and problem-solving skills
• Experience in health, wellness, supplements, or nutrition (strong plus)
• Experience working directly with founders in a high-growth DTC company (strong plus)
• Head of Operations, General Manager, COO, or Chief of Staff background (strong plus)