Operations Manager, Event Management

Maritz · via Get Backend Jobs

🌎 Remote ⌛ Posted 12 days ago

Provide centralized leadership for coordination and execution of face-to-face, digital, and hybrid events/programs
Lead, mentor, and coach Event Management team members across markets and event types
Conduct performance management, development conversations, and goal setting
Coordinate regular team meetings, communications, onboarding support, and training initiatives
Oversee labor management, time tracking, T&E reporting, and invoicing approvals
Support assigned target accounts through project oversight, relationship management, and financial and compliance management
Ensure adherence to workflows, client SOPs, and best practices across accounts
Review and audit team transactions
Deliver monthly and quarterly SLA, finance, compliance, and event management reporting
Support new initiatives, process improvements, and continuous improvement efforts
Manage customer experience while balancing customer satisfaction, employee satisfaction, and organizational cost
Maximize contribution margin through effective event management

Bachelor’s degree or equivalent experience
3–5 years of experience in meetings, events, and/or incentive travel (pre- and/or post-sale)
1–2 years of experience in compliance and/or accounting-related functions
1–2 years of proven supervisory or people leadership experience preferred
Experience managing budgets and financial oversight for programs or accounts
Strong organizational, communication, and motivational skills with the ability to manage multiple priorities
Ability to work effectively with all levels of an organization, including clients and external partners
Global travel or hospitality industry experience
Understanding of experience design and the ability to articulate event outcomes tied to business objectives
Professional certifications such as PMP, CMP, CIS, CITP, HMCC, or DES
Authorization to work permanently in the U.S.; sponsorship will not be provided

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