Operations Manager

Job Description:

• Manage a team of Investigators within a defined geography
• Develop Investigators on company equipment, surveillance best practices, policies, safety, and regulatory compliance
• Provide communication on job expectations, case performance, and development objectives
• Consult on surveillance strategies and audit GPS data
• Schedule cases and Investigators to meet client and company objectives
• Approve investigator paid and unpaid time off
• Review and edit written timelines for client distribution
• Approve investigator payroll and expenses
• Oversee and participate in assigned projects from start to finish
• Collaborate cross-functionally within the company
• Identify opportunities to improve operational processes and services
• Identify issues and resolve time-sensitive challenges
• Mentor employees and support skill development
• Conduct team talent assessments and inform recruiting priorities
• Maintain investigator KPIs including a 65% case capture rate, 12 minutes of video per day, end-of-day action-detail completion, and 14-day case turnaround

Requirements:

• 5+ years of experience in management
• Preferred experience managing investigators in the industry
• 7+ years of surveillance experience
• Resides in the State of Texas and have an active Texas license
• SIU Field Experience a plus
• Must currently have a Class C PI License
• Strong organizational and communication skills
• Creative thinker
• Build trust and lead by example
• Demonstrated ability to lead with integrity and thrive in a fast-paced environment

Benefits:

• Competitive salary, with bonus opportunity
• High-impact role with direct access to senior leadership
• A collaborative and entrepreneurial work environment
• 2 weeks paid PTO + paid holidays
• Medical, Dental, Vision, Life, STD, LTD, HSA, DCFSA, Accident, Cancer, Critical Illness, Pet insurance
• 401k with 2% match