Onboarding Manager

The Onboarding Manager owns the full implementation lifecycle for multifamily real estate clients, from sales handoff through the first 90 days after launch. Responsibilities include developing rollout plans, coordinating integrations and data migration, configuring property accounts, leading staff training, and ensuring SLA compliance. This role serves as the primary client contact during onboarding, resolving issues, monitoring adoption, and aligning Sales, Client Success, Field Operations, Support, and Product teams. The manager also improves onboarding processes by creating scalable playbooks, SOPs, training materials, and workflow automations.