NOC Engineer – SonicWall, IT Infrastructure & Support

Softgic · via Tech Sales Jobs

🌎 Remote ⌛ Posted 12 days ago

Monitor, diagnose, and resolve issues involving servers, networks, Microsoft 365, virtualization, backups, security solutions, and cloud/on-premises environments
Provide technical support to customers via phone, email, and ticketing systems
Diagnose and resolve issues involving servers, PCs, laptops, mobile devices, networks, cloud solutions, and on-premises environments
Administer and support SonicWall physical and virtual appliances
Perform root cause analysis and troubleshoot recurring IT issues
Administer and support Microsoft 365, antivirus, anti-spam, email archiving, and managed backup solutions
Support server environments and virtualization solutions
Respond to system-generated alerts and service requests
Provide technical support and escalation assistance to Tier 1 engineers
Document incidents, troubleshooting steps, resolutions, and customer interactions in the ticketing system
Escalate complex issues appropriately and contribute to meeting SLA and service performance metrics

2+ years of IT experience, preferably in NOC, IT infrastructure, or technical support environments
Hands-on experience with SonicWall physical and/or virtual appliances
Experience with Microsoft Online Services / Microsoft 365
Strong knowledge of IT infrastructure, networking, and troubleshooting
Experience supporting server hardware and software
Knowledge of or experience with virtualization solutions
Experience with Backup and Disaster Recovery (BDR) solutions
Experience working with ticketing systems and providing direct customer support
Strong communication, analytical, and problem-solving skills
Ability to independently manage multiple incidents and priorities in a fast-paced environment
Certifications or additional knowledge in SonicWall, Cisco, VMware, Microsoft Server, Microsoft 365, CompTIA A+, or CompTIA Network+ are a plus