Medical Virtual Assistant – Lab Results, Patient Coordination

Job Description:

• Review provider-documented instructions related to lab and imaging results
• Contact patients to communicate provider-reviewed results and instructions
• Help patients understand next administrative steps based on provider direction
• Recognize when patients should be scheduled for appointments or directed back to providers
• Avoid independently diagnosing, interpreting results, recommending treatment, or giving medical advice
• Speak with patients about provider instructions, follow-up needs, testing, referrals, and appointment coordination
• Schedule follow-up appointments when requested by providers
• Coordinate additional testing, referrals, repeat labs, imaging, and other follow-up needs
• Document patient interactions accurately in AdvancedMD
• Update patient charts with communication notes, scheduling updates, follow-up actions, and administrative details
• Maintain confidentiality and follow healthcare documentation standards
• Identify and escalate questions or concerns requiring provider review
• Coordinate with providers and internal team members to complete patient follow-up
• Use AdvancedMD, Ooma, email, phone tools, EHR workflows, and internal practice communication systems

Requirements:

• Medical Assistant experience required or similar clinical administrative experience in a medical practice setting
• Lab or imaging results follow-up experience required
• Patient communication experience required
• EHR documentation experience required
• Scheduling and patient coordination experience required
• Must speak and write English clearly and professionally
• Must have relevant work experience
• Must provide an NBI Clearance and/or Local Police Clearance before onboarding
• Must be available for video meetings with camera on when required
• Reliable laptop or desktop computer
• Stable high-speed internet connection, minimum 25 Mbps
• Noise-canceling headset
• Working webcam
• Quiet and professional work environment
• AdvancedMD experience preferred but not required
• Spanish-English bilingual communication preferred but not required

Benefits:

• Dedicated HR & Contractor Support Team
• Premium VPN Access (Optional)
• HIPAA & Cybersecurity Training + Certification (Provided)
• Top 1% VA Performance Training
• Client-Approved U.S. Holidays
• Client-Approved Paid or Unpaid Time Off
• Access to Tools & Resources
• Optional Performance-Based Incentives
• Optional contractor perks and client-approved allowances