Martech Operations Manager

Job Description:

• Translate marketing and customer experience objectives into clear business and technical requirements
• Partner with IT and technical teams to enable effective and scalable solutions
• Architect and optimize cross-channel customer journeys
• Analyze campaign execution processes, journeys, and workflows to identify gaps and opportunities for automation and continuous improvement
• Oversee automated email campaign setup, journey configuration, scheduling, testing, quality assurance, deployment, and ongoing optimization
• Support data architecture, integrations, and data flows required for marketing automation
• Manage multiple initiatives while balancing long-term MarTech capabilities and strategic priorities with short-term campaign and operational requirements
• Perform other duties as assigned

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Information Systems, Technology, or a related field
• 5+ years of experience with Salesforce Marketing Cloud or a similar marketing automation platform in development, administration, or marketing technology operations
• Experience working with marketing data, automation workflows, campaign testing, and supporting data architecture
• Ability to translate business and marketing objectives into clear functional and technical requirements
• Understanding of marketing data architecture, integrations, automation workflows, and dynamic communications
• Strong analytical and problem-solving skills
• Ability to manage multiple projects and priorities through effective planning and prioritization
• Strong business acumen
• Strong cross-functional collaboration skills with Marketing, IT, Analytics, and other technical teams
• Excellent written and verbal communication skills
• Ability to adapt and deliver results in a fast-paced, evolving environment
• Occasional evening or weekend availability during peak campaign periods, critical launches, or platform implementations
• Preferred: Experience in the telecommunications industry or a related field
• Preferred: Experience with MarTech, CRM, customer data, or marketing automation platforms
• Preferred: Experience supporting personalized, real-time, or data-driven customer communications

Benefits:

• Competitive compensation
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee assistance program
• 401K plan with company match
• Voluntary benefits
• Paid time off programs
• Home or company office work environment
• Technology enabling team connectivity
• Occasional travel to vendor meetings, industry conferences, or internal team events