Market Carrier Engagement Manager

Job Description:

• Lead the carrier engagement function and set direction for relationship management, onboarding, governance, and service delivery
• Develop and execute carrier engagement strategy aligned with growth, market expansion, and operational excellence priorities
• Serve as senior escalation point for complex carrier matters
• Advise production, brokerage, and senior leadership on carrier engagement strategy and partnership decisions
• Lead, develop, and coach the market engagement team
• Oversee onboarding strategy for new insurance markets
• Direct contract review, licensing verification, compliance documentation, and system enablement
• Partner with Production, Operations, Compliance, Finance, and Technology stakeholders
• Resolve ambiguous, complex, and non-routine issues and lead implementation of solutions
• Establish governance standards for carrier agreements, authorizations, documentation, and partnership structures
• Monitor and report carrier engagement activities, risks, and performance indicators
• Ensure regulatory, corporate policy, and contractual compliance
• Lead process improvements that enhance onboarding, engagement, governance, efficiency, quality, and scalability
• Influence senior leaders through communication, recommendations, and change leadership

Requirements:

• Bachelor’s degree in Business, Risk Management, Insurance, or related field (or equivalent experience)
• 10+ years of progressive experience in the insurance industry
• Significant experience in wholesale brokerage, MGA, carrier relations, market engagement, or related functions
• Demonstrated people leadership experience, including leading, developing, and managing high-performing teams
• Deep expertise in insurance market structures, carrier partnership models, onboarding, governance, and compliance requirements
• Ability to lead complex initiatives, interpret ambiguity, and develop practical solutions to non-standard business problems
• Strong executive communication and stakeholder management skills
• Property & Casualty license or other relevant industry licensure (preferred)
• Experience leading enterprise or cross-functional transformation, process redesign, or large-scale market engagement initiatives (preferred)
• Established external industry presence through carrier forums, professional associations, or relevant market-facing channels (preferred)
• English language fluency required

Benefits:

• Medical, dental, vision, life, disability, and AD&D insurance
• Tax-advantaged savings accounts
• 401(k) plan with company match
• Paid company holidays
• Vacation and sick days
• New parent leave
• Restricted stock units for eligible positions
• Deferred compensation plan for eligible positions