Manager, Trade & Distribution

Job Description:

• Serve as the primary point of contact and relationship owner for the company's 3PL warehouse and distribution providers
• Monitor and manage 3PL performance against KPIs and SLAs
• Lead regular 3PL business reviews addressing performance gaps, capacity planning, and continuous improvement
• Manage returns, recalls, damages, expiry, and destruction activities
• Ensure 3PL compliance with DSCSA, state licensing, pedigree requirements, current Good Distribution Practices, and other applicable regulations
• Support product launches through 3PL item setup, EDI trading partner setup, and inventory receipt
• Maintain the state licensing calendar and support renewals, accreditations, and authorizations
• Oversee cold chain and product security requirements, including shipping lane qualification and temperature excursion investigations
• Maintain and test 3PL business continuity and disaster recovery plans
• Own end-to-end order management, including EDI processing, validation, credit holds, allocation, exception handling, and shipment confirmation
• Resolve short shipments, pricing discrepancies, allocation and credit holds, backorders, and rejected orders
• Monitor order-to-ship cycle times, fill rates, and order accuracy; lead corrective actions
• Coordinate order release, pick, pack, ship execution, and shipment confirmation with the 3PL
• Partner with Finance and Credit on credit holds, invoicing accuracy, chargebacks, and deduction validation
• Track and report order management metrics including order accuracy, OTIF, cycle time, exception and error rates, and backorder aging
• Implement process improvements to streamline workflows and reduce manual touchpoints
• Support internal and external audits related to order processing and distribution compliance
• Oversee accuracy and timeliness of 852 and 867 data feeds
• Manage no-charge orders, including free goods, patient assistance shipments, and consignment inventory
• Develop and maintain SOPs and work instructions
• Collaborate with Market Access, Patient Support, Finance, Accounting, Quality, Supply Chain, Commercial Analytics, IT, and Legal teams
• Follow company compliance policies, procedures, and training requirements

Requirements:

• Bachelor's degree in Business, Supply Chain, Finance, or a related field required
• 5+ years of experience in order management, 3PL or warehouse management, distribution, or supply chain operations
• Preferably experience in pharmaceutical, healthcare, or consumer packaged goods environments
• Hands-on experience managing 3PL relationships, including SLA and KPI management and business reviews
• Strong working knowledge of order management processes, including order entry, validation, exception handling, allocation, and shipment coordination
• Working knowledge of DSCSA and other regulatory requirements governing pharmaceutical distribution
• Strong analytical, problem-solving, and project management skills
• Excellent cross-functional communication and vendor management abilities
• Ability to travel up to 20% of the time, including periodic on-site visits to 3PL facilities
• Experience supporting a specialty pharmaceutical product distributed through a limited specialty pharmacy or specialty distributor network preferred
• Experience supporting a commercial product launch, including 3PL implementation and EDI trading partner onboarding preferred
• Familiarity with ERP and order management platforms and 3PL customer portals preferred
• Working knowledge of chargeback, government pricing, and gross-to-net processes preferred
• Understanding of state wholesale distributor licensing and accreditation requirements preferred
• Experience with cold chain distribution and temperature excursion management preferred
• Familiarity with rare disease or pulmonary hypertension therapeutic areas preferred
• Experience in a smaller or growth-stage biopharmaceutical environment preferred
• Ability to build and interpret operational reporting
• Ability to manage vendor and 3PL performance against contractual commitments
• Process rigor and attention to detail and accuracy
• Regulatory and compliance acumen
• Effective problem-solving under ambiguity
• Ability to collaborate with internal and external stakeholders
• Strong written and verbal communication skills, including presenting performance results to leadership
• Strong organizational skills and ability to manage multiple priorities
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

Benefits:

• Competitive compensation package
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability (STD)
• Long-term disability (LTD)
• 401(k) Savings Retirement Plan
• Employee Stock Purchase Plan (ESPP)
• Reasonable accommodation for qualified individuals with disabilities