Manager, Season Ticket Sales
About the San Jose Earthquakes:
The San Jose Earthquakes have a mission to establish our home as the epicenter of American soccer by uniting Northern California with big dreams, big hustle, and big impact. We are seeking a new Manager of Season Ticket Sales who is a coachable, self-starter, with an entrepreneurial spirit and a desire to sell.
About the Position:
The San Jose Earthquakes are looking for a ticketing leader to become our Manager of Season Ticket Sales who will lead and support all season ticket sales. This role oversees season ticket sales, supports strategic selling and upselling efforts, and ensures best-in-class service. The ideal candidate is a strong leader, highly organized, and passionate about selling, relationship building, coaching, and maximizing revenue opportunities. This person will report directly to the Sr. Director of Season Ticket Sales and Service.
Who You Are:
We are looking for people that want to hustle big.
· Hustle: Having the desire to authentically connect people, willing to always show up for our fans, and having an innate pride in their work
· Big: Devoted to quality in execution, don’t be afraid to swing big, and owning the result
Successful Candidates:
Successful candidates for this position are passionate about selling, is revenue driven, and have the capability to thrive in a team-oriented, energetic, and dynamic environment.
Job Competencies include:
· Adaptable
· Ability to coach and inspire others
· Customer Service
· Detail-oriented
· Planning and Organizational Skills
· Problem Solving
· Relationship Building
· Verbal Communication
· Written Communication
· Creative Thinking
· Sales Oriented
· Efficiency
· Results Oriented
· Team Oriented
· Event planning
Responsibilities:
· Lead, manage, and develop a team of Account Executives, including ongoing coaching, training, and performance management
· Serve as an individual contributor by actively generating new business and consistently achieving personal season ticket sales revenue goals while leading by example for the sales team.
· Collaborate on the season ticket sales campaigns, including strategy, execution, and performance tracking.
· Set, monitor, and drive progress toward individual and team revenue goals including upsells, group tickets, and premium tickets.
· Implement and execute strategic selling initiatives to increase season ticket revenue
· Work closely with the account service teams for seamless sales to service handoffs
· Ensure a high level of customer service and client satisfaction which can include resolving escalated issues.
· Plan and execute season ticket sales events
· Analyze performance data and provide actionable insights to improve efficiency and results
· Collaborate cross-functionally with marketing, operations, and ticket operations to support organizational goals
· Maintain consistency in processes, communication, and service standards across the team
Qualifications:
· Bachelor’s degree with at least 5 years of experience in a sales role and at least 1 year leading a team.
· Prior experience selling season tickets in the sports and entertainment industry and managing a team
· Proven ability to work in a team-oriented environment and effectively influence and communicate with executives
· Excellent written and verbal communication skills
· Excellent organizational and time management skills
· Strong relationship building and interpersonal skills
· Strong leadership and coaching/mentorship ability
· Bilingual (English and Spanish) strongly preferred
· The ability to work independently and demonstrate creativity and initiative
· The ability and desire to work long and flexible hours, including evenings, weekends, and holidays
· Proven problem-solving skills and ability to think strategically
· Attention to detail with a strong sense of follow-through
· Ability to manage multiple priorities in a fast-paced environment
· Demonstrated ability to drive revenue through retention and upselling
· Efficient, proactive, and solutions-focused mindset
· Proficiency in MS Office products, (Word, Excel, PowerPoint and Outlook) and experience using a ticketing system.
Salary: $70,500
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.