Manager, Retail Inventory Operations

Job Description:

• Design, document, and oversee all in-store logistics processes, including receiving, unpacking, sorting, processing returns, store-to-store transfers, and outbound shipments.
• Implement and monitor strategies to maximize on-floor in-stocks and product availability using RFID tools.
• Establish training and compliance standards for physical inventory accuracy across sales floors, back-of-house, and staging areas.
• Liaise with Transportation and Supply Chain teams on delivery cadence, receiving windows, and carrier performance.
• Lead omni-channel capability management for BOPIS, Ship From Store, and emerging fulfillment offerings.
• Develop strategies to reduce operational and administrative shrink with Loss Prevention and Finance.
• Design and execute internal inventory audit programs.
• Manage the in-store technology roadmap with Digital and Technology teams.
• Oversee lifecycle management, procurement, replacement, and deployment of in-store hardware, including POS systems, handheld scanners, mobile devices, and networking equipment.
• Represent store associate and consumer needs in system design and technology decisions.
• Lead, coach, and develop two Inventory and Technology Operations Specialists.
• Partner with Retail Training on training materials and change management for process and technology rollouts.
• Build relationships across Retail Operations, IT, Finance, and Supply Chain to align inventory and technology goals.

Requirements:

• Minimum 5 years of experience in workforce management, retail operations analytics, labor planning, or related analytical roles
• Advanced Microsoft Excel
• Advanced PowerPoint
• Data modeling
• Strong analytical skills
• Financial acumen
• Knowledge of retail stores and service models
• Ability to present to executive leadership
• Ability to manage multiple projects simultaneously
• Ability to influence cross-functional teams and partners to drive projects forward and deliver on objectives
• Strong collaboration skills and experience working with diverse cross-functional partners, including field teams, Finance, IT, and Product teams
• Working knowledge of retail processes and service models
• Experience leading direct reports or project teams
• Ability to coach, prioritize work, and drive execution through others

Benefits:

• 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
• Five hours of paid volunteer time per month with nonprofit organizations
• Product discount of 50% off regular-price merchandise
• Medical care coverage
• Paid time off
• Health improvement support
• Retirement planning support