Manager, Policy and Compliance, Certification

Job Description:

• Lead subject matter experts for Certification program offerings and monitor industry trends, regulatory updates, and market changes
• Adapt operational strategies and guide the team in responding to regulatory shifts
• Report on regulatory shifts and trends, including insights, key takeaways, forecasts, and potential business impacts
• Lead cross-functional initiatives to strengthen certification standards, streamline compliance operations, and scale processes
• Oversee and update compliance frameworks, including the annual Certification Standards Refresh
• Join customer calls to support compliance client-facing work
• Support Sales with documentation, scoping decisions, and client questions
• Develop policy team members through coaching, feedback, and growth planning
• Monitor team capacity and recommend structural or resourcing adjustments
• Partner with the Certification Innovation Leader to introduce AI and automation into policy and compliance workflows
• Partner with Legal on denials, escalations, suspensions, litigation concerns, and related matters
• Support jurisdictional and scope expansions through regulatory discovery, feasibility decisions, documentation, and team upskilling
• Manage day-to-day Policy and Compliance team operations, including hiring, coaching, KPIs, and performance standards
• Demonstrate LegitScript’s core values

Requirements:

• In-depth knowledge of policy management, industry regulations, and compliance standards across relevant verticals
• Strong experience managing risk and compliance programs, including policy development, implementation, and monitoring across operations
• Extensive subject matter expertise aligned with industry trends, business needs, and regulatory requirements
• Experience building, coaching, and managing high-performing teams
• Strong interpersonal and communication skills
• Ability to work in dynamic and evolving markets with a continuous improvement mindset
• Excellent time management and problem-solving skills
• Proficient in MacOS, Google Workspace (Sheets, Docs, etc.), and Microsoft Excel
• Skilled in professional writing and developing/reviewing compliance documentation
• Well-developed ability to speak, read, comprehend, and write English
• Open to candidates with a 4-year college degree or a comparable blend of education and experience
• 2–4 years of experience managing people and/or policy and compliance-related programs

Benefits:

• Competitive compensation
• Flexible work options
• Team genuinely invested in your success